What are the responsibilities and job description for the Retail Shift Lead (2)-CTP position at CIEDA?
Retail Shift Leader (2)
The Retail Shift Leader (2) is responsible for overseeing the daily Retail & Deli shift operation. The Shift Leader monitors and / or performs all transactions in such a manner as to ensure excellent customer service.
Reporting Relationship
The Retail Shift Leader (2) shall report directly to the General Manager.
Duties and Responsibilities
Ensures each customer receives outstanding service by providing a customer friendly environment which includes greeting and acknowledging every customer.
Maintains a working knowledge of all products sold in store.
Responsible for verification and balancing of all appropriate reports.
Runs general errands including accompanying security personnel to make money deposits, etc.
Participates in the training of all new and current attendants.
Maintains an adequate inventory to meet daily needs of the store and promotes items to improve sales volume.
Confers regularly with Manager(s) to communicate customer / employee requests and keeps informed of any changes in operating procedures.
Assists with the maintenance and enforcement of procedures that comply with all applicable laws, policies, and procedures regulating tobacco and alcohol products.
Ensures that all applicable store operating policies and procedures are always adhered to without deviation.
Ensures the physical condition of the premises is maintained in a safe, healthy manner.
Performs other duties as assigned by the General Manager(s).
Qualifications
High School Diploma or GED required.
Two (2) years of verifiable related employment experience or a combination of education and verifiable related employment experience required.
Must have working knowledge of computers with the ability to work in a Windows environment with various software programs such as Word, Excel, etc.
Demonstrated ability to operate and use all equipment and register system necessary to run the store.
Directs the preparation of all appropriate reports for bank deposits, auditing functions, etc. and ensures they are prepared in an accurate and timely manner.
Demonstrated ability to communicate with customers and co-workers in a friendly and professional manner.
Ability to perform all aspects of this position adequately and successfully.
Demonstrated ability to read, count and write to accurately complete all documentation.
Willing to work irregular hours / days as business dictates.
Ability to move or manage merchandise throughout the store generally weighing up to 50 lbs.
Must possess a valid state driver's license.
Ability to comply with all other requirements as specified within the CIEDA Personnel Policies and Procedures.
Internal Promotion must have completed 90-day probational period, work as Retail Shift Leader (2) 9 Months or a level (2) position in a direct line skill set or transfer to a direct line skill set at a level (2) for 6 months.
Must work as Retail Shift Leader (2) 9 months and be certified in all positional requirements, pass interview, & positional slot is available to move Retail Assistant Manager.
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