What are the responsibilities and job description for the New Business Sales Operations Manager position at Cigna?
Role Summary The New Business Sales Operations Manager role sits in our Client and Growth Services team and reports to the New Business Operations Leader.
This role will be responsible for leading a New Business Consultant team and functional initiatives to drive operational priorities that align with local market sales growth goals as well as support the overall business strategy. The Sales Operations New Business Consultant Team, through the handling of high-volume complex processes, is focused on aligning with the New Business Manager for prospects and sold cases, enabling speed to market and differentiated value to clients, customers and producer partners and has a direct impact on our sales growth goals. The New Business Sales Operations Manager will collaborate with Senior Sales Management, Client & Growth Services Leadership team, key stakeholders, and interact across multiple business areas and leaders.
This role coordinates and executes change management strategies, influence, and lead projects as well as initiatives that drive consistent and simplified processes, elevate ease of doing business and improve operational efficiency across the operation. Responsibilities :
- Plans, coordinates, and lead projects to improve the operational efficiency and effectiveness across the entire New Business Consultant operation.
- Accountable for developing and operationalizing best practices and consistency of process for the organization
- Responsible for elevated service delivery for our clients and sales team for new business to ensure ease of doing business, client readiness for case install and timely access to care.
Including direct reports and influence across the entire operation.
Ensure flawless onboarding and implementations of our new clients.
Ensure effective orientation of new talent.
Retain, grow and build a strong talent pipeline.
We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.
Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email : SeeYourself@cigna.com for support.
Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco / nicotine users in states where that is legally permissible.
Candidates in such states who use tobacco / nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment.
These states include : Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
