Business Support Specialist

Requisition Title: Business Support Specialist

Location: Westbrook, ME/Hybrid

Duration: 12 months contract

Rate: $45/hr on W2

Max markup: 40% Business Professional roles

Location: The first six weeks will be hybrid on site, in Westbrook, Maine for three days per week. Once training is completed, the hybrid requirement is to be onsite in Westbrook, Maine two day per week.

There will be a skills assessment as part of the interview process.

Data Analytic skill set, including intermediate to advanced experience in excel (i.e., sum, v or x look up familiarity).

Preference will be given to candidates with prior experience working with SAP for order entry and reporting- for the right candidate we will be willing to train.

A strong deductive reasoning and analytical skills to resolve issues.

Attention to detail.

The Veterinary Software Business Services & Subscription team is looking to add an additional Business Support Specialist member to our growing team to help meet business demands; the role is a unique combination of bookkeeping and customer service. This team is part of the Veterinary Software Customer Success Operations division, a dynamic team that is focusing on improving the customer experience across all with Client software from time of sale throughout the customer lifecycle with our solutions.

This Business Support Specialist would focus on performing a variety of activities in support of accurate, timely billing of Client's software products. This individual would partner with leadership on creating process flows for efficient billing design with new products or changing pricing models. We expect this role to execute one time and repeating billing using excel, SAP, and billing systems (i.e., ChargeBee) on an ongoing basis. As processes become established, we anticipate the Business Support Specialist to identify, design and execute continuous process improvement for our team/division. The role would also include an element of providing content pertaining to billing or data management to stakeholders, resolving issues and ensuring customer satisfaction, addressing internal and external customer inquiries in a timely fashion.

In the role of Business Support Specialist:

You will generate monthly billing files to be uploaded into SAP for numerous Veterinary Software Products.

Audit against monthly promotions and adjustments to ensure accuracy of billing against contracts for products and accounts.

You will ensure compliance with audit standards and financial guidelines.

You will collaborate with leadership and internal stakeholders on billing process design for software products, and process workflow improvements for existing software products and team(s).

Other duties as assigned

Examples of but not limited to:

• Quarterly or monthly billing audits
• Data Management using excel skills in numerous systems.
• Customer facing inquiries regarding billing as needed.

The ideal candidate will be able to adjust to changes in the functionality of the role as the position evolves.

Organized with the ability to multi-task. Solid follow through with limited to no supervision.

Comfortable with adapting to situations and positively navigating change.

Process improvement experience and aptitude.

Ability to work independently and as part of a team.

Communication and cross-functional collaboration skills, both verbal and written, including the ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner.

High quality customer facing interpersonal skills, with experience working with customers and maintaining good customer relationships. You will have phone skills, with the ability to establish rapport.

Technical record-keeping management skills.

Personal computer skills, including Microsoft Office.