What are the responsibilities and job description for the FT Library Customer Specialist (Youth Focus) - Madeira Branch position at Cincinnati and Hamilton County Public Library?
FT Library Customer Specialist (Youth Focus) -Madeira Branch
Date Posted: 04/03/2025
POSITION SUMMARY: The Library Customer Specialist is responsible for providing customer service directly and on-site. This position also serves as a regularly scheduled designated staff-in-charge and assists with and leads various duties associated with location operations. This position also performs a variety of tasks dealing with the circulation of materials, as well as provides reference service and technology training/assistance to customers in-person, by e-mail, phone, and letter.
DUTIES:
- Performs readers’ advisory and reference work.
- Shelves returned materials.
- Searches for requested materials.
- Performs duties that require proficiency with a variety of hardware and software and compiles statistics when needed.
- Coordinates and assists in maintenance of the collection, including weeding and reading shelves to ensure correct order.
- Assists with program planning, prep and presenting.
- Coordination of displays responsibility and assisting in creation and preparing.
- Office management responsibilities such as meeting room approvals, updates to forms, creation and updates of job aids and overall operations workflow input.
- Regularly serves as the staff-in-charge in the absence of Manager and Librarians when designated.
- Prepares staff schedules accurately and in a timely manner.
- Provides leadership and directs the work of Grade 1 – 4 staff when designated as well as assisting with their training.
- Assists customers with various technologies such as phones, computers, and tablets and training opportunities.
- Assists customers with resumes, job searches, internet use, and basic word processing.
- Interprets the Library’s policies and procedures to the public in a customer-friendly manner.
- Uses the Library’s automated system to circulate materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees.
- Maintains awareness of current Library trends through professional reading, conference attendance, and organization participation.
- Participates in the location’s responsibilities including, but not limited to, desk set up, shelf reading, banking, and filling interagency requests.
- Respects and maintains confidentiality of customers, peers and branch/department.
- Participates in regular self-directed training to ensure preparedness.
- Timely and accurate data collection and recording.
- Refers customers to Managers or Librarians, as appropriate.
- Assists in the preparation of special collections.
- The Library Customer Specialist will also focus on youth programs, such as
- Coordinates the youth program prep work
- Is able to execute youth programs planned by MLIS Librarians
- Assist librarians with displays and merchandising
QUALIFICATIONS:
- Demonstrates knowledge of Library operations.
- Understands and supports the Library’s mission, vision, culture, and structure, and demonstrates a comprehensive understanding of the Library’s policies and procedures.
- Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status and veteran status.
- Interacts with members of diverse ethnic and socio-economic communities, children, staff and management in a respectful and professional manner that reflects the Library’s values.
- Demonstrates professionalism in all settings, including an orientation toward teamwork, collaboration & building common ground with peers; arriving to work reliably, regularly, and on time; and behavior that is consistent with building a strong organizational culture, while performing work duties.
- Demonstrates on-brand customer service to internal and external customers by consistently fulfilling customer needs and expectations.
- Handles and responds to concerns, complaints, and difficult situations with patience and tact and may often assist grade 1 – 4 and model desired behavior.
- Demonstrates strong technology skills with the ability and willingness to learn new skills quickly and train others in these new skills.
- Communicates effectively in person, on-line, or by telephone, including formal communication and presentations, while consistently providing high quality, proactive service to internal and external customers.
- Possesses the ability to make independent decisions when circumstances warrant such action.
- Ability to maintain confidentiality of customers, peers, and branch/department.
- Ability to seek out new methods and principles and be willing to incorporate them into existing practices.
- Seeks, accepts and incorporates feedback and direction.
- For branches with Makerspaces, the ability to troubleshoot, provide maintenance, train other staff and customers on the equipment.
- Must be able to read, write, speak, and understand the English language.
- Must be able to move frequently throughout the work location for the majority of the shift and have the ability to safely, frequently, and independently move and handle a minimum of 30 lbs. to a minimum height of 2 feet and a minimum distance of 5 feet.
Position Type
Full Time
EDUCATION
- High School graduate or equivalent.
- 3-5 years of Library experience preferred.
- 1-3 years of experience working with youth is preferred
HOURS
40 Hours per week, including weekends and evenings
SALARY:
Grade 5: $18.21 per hour
DEADLINE
04/18/2025 5:00PM
Equal Employment Opportunity Employer
Salary : $18
