What are the responsibilities and job description for the PT Library Customer Adviser - Symmes Township Branch position at Cincinnati and Hamilton County Public Library?
PT Library Customer Adviser - Symmes Township Branch
Date Posted: 03/18/2025
POSITION SUMMARY: The Library Customer Adviser is responsible for providing customer service directly and on-site. This position also performs a variety of tasks dealing primarily with the circulation of materials, as well as provides reference service and technology training/assistance to customers in-person, by e-mail, phone, and letter.
DUTIES:
- Performs readers’ advisory and reference work.
- Shelves returned materials.
- Searches for requested materials.
- Assists customers with various technologies such as phones, computers and tablets.
- Assists customers with resumes, job searches, internet use and basic word processing.
- Assists in maintenance of the collection, including weeding and reading shelves to ensure correct order.
- Assists with programs, displays, and meeting room approvals.
- Refers customers to Managers, Librarians, or Specialists as appropriate.
- Uses Library automated circulation system to circulate materials to customers, including, checking materials in and out, processing holds, registering customers, and collecting fees.
- May prepare and deposit money from fees.
- May serve as the staff-in-charge in the absence of the Manager, Librarians and Specialists when designated.
- Respects and maintains confidentiality of customers, peers and branch/department.
- Attendance is punctual and reliable.
- Participates in regular self-directed training to ensure preparedness.
- Other duties as assigned.
QUALIFICATIONS:
- Understands and supports the Library's mission, vision, culture and structure, and demonstrates a comprehensive understanding of the Library's policies and procedures.
- Interacts with members of diverse ethnic and socio-economic communities, children, staff and management in a respectful and professional manner that reflects the Library’s values.
- Handles and responds to concerns, complaints and difficult situations with patience and tact.
- Demonstrates proficient technology skills with the ability and willingness to learn new skills quickly.
- Flexible, friendly and able to establish rapport with customers and staff.
- Communicates effectively in person, on-line or by telephone while consistently providing excellent, proactive service to internal and external customers.
- Solves problems and makes independent decisions when circumstances warrant.
- Seeks out new methods and principles as appropriate and incorporates them into existing practices.
- Seeks, accepts and incorporates feedback and direction.
Position Type
Part Time
EDUCATION
High School graduate or equivalent.
HOURS
20 hours per week, including weekends and evenings
SALARY:
Grade 4: $16.19 per hour
DEADLINE
April 1, 2025
Salary : $16
