Division Manager

Plan, direct, and coordinate the day-to-day operations of the Transportation department. Duties and responsibilities include, but are not limited to, managing Operators’/Clerks’ schedules, performance, payroll and attendance. Working closely with the scheduling department to ensure services are operated with a fiscally responsible run cut.

Essential Functions

• Manage, lead, motivate, and direct staff.
• Prepares and approves time, audit operator payroll discrepancies, manage discipline, and respond to grievances.
• Daily tasks include supervising employee performance, allocating employee assignments, and ensuring compliance with safety standards.
• Manage the databases that detail service activities, employee schedules and personnel records.
• Meet with Union representatives to discuss and resolve represented employee labor concerns.
• Manage and ensure the achievement of the department’s Key Performance Indicators (KPIs): Safety, Customer Service, On-Time Performance, Customer Complaints and Operator Attendance.
• Ensure compliance of work rules and the Memorandum of Agreement (MOA).
• Establish and implement departmental policies and procedures.
• Determine staffing levels and conduct interviews with candidates for bus operator, clerk and vault puller vacancies as needed.
• Respond to operational service issues as needed.
• Manage Operators’/Clerks’ attendance and daily work assignments to assure sufficient and effective staffing to meet daily service needs.
• Facilitate the development of strategies to meet or exceed organizational and department performance goals and objectives.
• Oversee the development of all operations employees, keeping them informed of new technologies.
• Advance staff through training, professional development and promotional opportunities.
• Assist in the development of strategies to meet or exceed organizational and department performance goals and objectives, monitor results, and recognize employee, department, and organization accomplishments
• Model, facilitate and encourage exemplary internal and external customer service and open communication.
• Provide a positive work environment that does not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran.
• Ability to work in compliance with Metro's safety and security policies.
• Monitor supervisor and clerk performance and attendance.
• Execute employee recognition, commendation and discipline.
• Other duties as assigned.
  
  

Position Qualifications

Competency Statement(s)

• Communications - Excellent verbal, writing and non-verbal skills. Persuasive, consensus builder.
• Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations.
• Employee Development - Competent in assessing employee skills: coaches, delegates, and supports employee development. Provides constructive feedback.
• Leadership - Energetic, innovative self-starter, committed to continuous improvement and creative problem-solving.
• Professional Integrity - Exhibits and values commitment, leadership, accountability, diversity and honesty.
• Proficiency - Able to multi-task, plan and measure results, create and analyze data, excellent computer skills, accuracy and attention to detail.
  
  

Education

• Associates or Bachelor’s Degree in related field preferred
  
  

Experience

• 5 years operations experience preferred
• 5 years supervisory experience preferred
  
  

Skills & Abilities

Computer Skills

• Knowledgeable and skilled in Microsoft Office suite.
  
  

Certificates & Licenses

• Current CDL with appropriate endorsements preferred.
  
  

Other Requirements

• Proficient knowledge and application of transit operations system, policies, and procedures preferred.
• Excellent verbal and written communication skills.
• Must be able to work weekends.
  
  

WORK ENVIRONMENT

• Office atmosphere
  
  

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Equal Employment Opportunity Statement

Metro is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.