Service Planning Co-Op

The Service Planning Co-Op position at SORTA/Metro is an excellent learning experience that involves exposure to transit planning, transit scheduling, and other innovative mobility-related projects that are underway in the Strategic Planning, Development and Innovation Department (SPDI). This internship will focus on Metro bus stops, ridership data collection, transit service quality assurance and other related service planning tasks.

Job Duties

• Assist SPDI in the field review, data collection, and analysis of bus stop data.
• Assist Metro in the evaluation of all Metro current and future bus stops to improve the customer experience.
• Riding Metro buses to verify service quality, service reliability, and ridership trends.
• Assist in preparation of written reports to support Metro’s short-term and long-term goals and objectives.
• Assist in Planning and Scheduling tasks as related to improving Metro transit services, to include but not be limited to fixed-route, MetroNow! (SORTA’s new On-Demand Service), and Metro’s Bus Rapid Transit (BRT) development.
• Other projects and tasks as assigned.
  
  

Qualifications

Competency Statement(s)

• Communications - Excellent verbal, writing and non-verbal skills. Clear, concise, and persuasive. Excellent grammar and punctuation.
• Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations.
• Employee Development -- Accurately identifies and measures own skills and knows when to ask for help in completion of tasks and projects.
• Leadership - Energetic, takes initiative on projects, committed to continuous improvement.
• Professional Integrity - Accountable, honest, fiscally responsible, with the ability to maximize resources.
  
  

Education

• Full-time student pursuing a degree in Planning, Urban Affairs, Geography, or related field.
  
  

Experience

• Two or more years of undergraduate studies.
• Demonstrated success in academics
  
  

Skills & Abilities

Computer Skills

• Excellent MS Excel Skills and understanding of database programs
  
  

Other Skills

• Self-Starter; ability to take the lead on assignments and work with limited supervision Resourceful, energetic, goal-oriented
  
  

WORK ENVIRONMENT

• Some outside field work