Visitor Services Ambassador

Job Title : Visitor Services Ambassador

Dept : Reds Hall of Fame and Museum

Reports To : Visitor Services and Retail Manager

FLSA : Seasonal - Hourly, Non-Exempt

Term : March 1, 2025 - September 30, 20254

Job Purpose :

Visitor Services Ambassadors assist in museum operations to bring the history of Reds baseball to life and provide exemplary service to all guests. They skillfully present information in a clear and concise manner to guests of varied ages and backgrounds. They are the first points of contact to welcome guests, answer questions, and highlight important areas of the museum to ensure outstanding guest experience. Visitor Services Ambassadors also assist with sales and fundraising initiatives.

Essential Duties and Responsibilities :

• Greet scheduled tour groups and museum guests upon arrival at the museum.
• Perform box office operations with the sale of admission and tour tickets, memberships, and merchandise.
• Operate ticketing and merchandise points of sale platforms with cash handling.
• Maintain an orderly, clean, and fully stocked lobby shop.
• Develop and maintain a strong working knowledge of museum exhibits, activities, and initiatives.
• Verbally disseminate information to small and large groups of guests of all ages.
• Supervise staff and volunteers effectively and diplomatically in the absence of managers.
• Perform opening and closing duties for the museum including end-of-the-night reconciliation and reporting.
• Assist with museum special events.
• Assist with various inter-departmental projects.
• Occasionally conduct tours of Great American Ball Park and the Reds Hall of Fame and Museum.
• Other duties as assigned.

Experience, Education and Licensure :

College degree, actively working toward a college degree, or equivalent work experience required.

Knowledge and Skills :

Supervisory Responsibilities :

Some part-time staff and volunteers.

Work Environment :

While performing the duties of this job, the employee may be exposed to prevalent weather conditions for short periods of time.

Equal Opportunity Statement :

The Cincinnati Reds are an Equal Opportunity Employer. It is the policy of the Cincinnati Reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, military or veteran status, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.

Disclaimer :

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above is, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.