What are the responsibilities and job description for the Welcome Center Coordinator position at Cincinnati State Technical & Community College?
Welcome Center Coordinator (Clifton Campus)
Overview
Cincinnati State Technical and Community College invites applications for the position of full-time, Welcome Center Coordinator. The Welcome Center Coordinator is knowledgeable of all aspects of Cincinnati State and the phases of career exploration and admissions. The Welcome Center Coordinator will easily discern the needs of each visitor to the Welcome Center and help or make a referral to the appropriate office and/or college personnel.
Essential Duties
- Work with admissions administrators to create and maintain standard operating procedures for the Welcome Center. Recommend ongoing process improvement and refinement to ensure the optimal customer/student experience. Coordinate and maintain updates of the Welcome Center training materials.
- Greet and provide quality customer service to all visitors and students to ensure a positive experience within the Welcome Center. Integrate career counseling into the visit experience.
- Provide timely and accurate responses to prospective student inquiries via phone, email, and in-person, offering information on college programs, admissions requirements, and services. Provides resolutions to an assortment of academic and administrative problems of moderately complex scope.
- Serve as the lead staff member and primary contact at the Welcome Center desk. Coordinate daily activities and flow of work.
- Collaborate with departments and divisions of the college to ensure consistent and accurate information is provided.
- Assist with directing and utilizing student employees and student ambassadors.
- Work closely with admissions team members to facilitate successful events and provide a seamless experience for prospective students. Plan and execute on-campus, high school visits, including building the schedule, coordinating faculty and staff, and preparing materials.
- Maintain and update prospective student information in the customer relationship management (CRM) system.
- Ensure that the Welcome Center materials are current, accessible, and effectively communicate the information.
- Other duties as assigned.
Minimum Qualifications:
- Bachelor’s degree from an accredited college in a relevant discipline or Associate’s degree with relevant experience.
- At least 3 years of customer service experience.
- Experience and strong competencies in Microsoft Office suite of business software, including Word, Outlook, PowerPoint and Excel
- Ability to work assigned schedule which may include schedule variations during peak enrollment periods.
Preferred Qualifications:
- Experience in higher education student services that demonstrate skills in student support services, student relations/customer relations.
- Experience coordinating and prioritizing work and activities of others.
- Experience working with a CRM.
- Multilingual a plus.
Desired Competencies
- Excellent communication and interpersonal skills; ability to handle complex situations with diplomacy.
- Excellent computer proficiency and experience collecting and analyzing data.
- Demonstrated sensitivity to students from diverse academic, socio-economic, cultural, and ethnic backgrounds and students with disabilities.
- Strong commitment for providing outstanding customer services.
- Initiative to work independently
- Maintain a philosophy of integrity and confidentiality.
- Demonstrate commitment to continuous quality improvement.
Reports To: Director, Admissions & Testing Center
Position Level: Welcome Center Coordinator
Compensation: $26.07/hr.
Grade: 20
Contract Affiliation: SEIU
Status: Full-time
Classification: Non-Exempt
Benefits:
Cincinnati State provides employees with high quality and cost-effective benefits with a variety of options:
- Medical Insurance (PPO- employer covers up to 92% of the premium, HDHP- employer covers 100% of the premium)
- Dental Insurance (employer covers 100% of the premium)
- Vision Insurance
- NO WAITING PERIODS! Medical, Vision and Dental benefits are effective from day one of employment!
- Flexible Spending Accounts and Health Savings Account (employer contributions)
- Short-Term Disability: Offering 60% of your salary with a max of $500 weekly
- Life Insurance and AD&D Insurance (employer paid)
- Supplemental Life Insurance, Critical Illness and Accident: Optional at employee expense
- Pet Insurance
- Employee Assistance Plan for employees, spouse and dependents
- Tuition Waiver for employees, spouse and dependents
- Tuition Reimbursement
- Free parking
- 11 annual paid holidays in addition to generous paid time off options including vacation, sick, personal leave, and winter season days.
- Employees at Cincinnati State qualifies for Public Service Loan Forgiveness
Retirement:
As a Cincinnati State employee, and an employee of an Ohio public institution, you will not contribute to the Federal Social Security system. Instead, our employees will contribute to a State Retirement Plan (SERS or STRS) or an Alternative Retirement Plan (ARP): 403B and/or Deferred Compensation Program 457 Plan.
Equal Opportunity Employer Committed to Creating a Diverse and Inclusive Work Environment
Cincinnati State Technical and Community College, as well as its individual academic divisions, is committed to a policy of equal opportunity in all its activities and programs, including employment and promotion. It does not discriminate on the basis of race, color, national or ethnic origin, citizenship status, religion, sex, sexual-orientation, age, physical disabilities, veteran or marital status.
Salary : $26
