Operations Supervisor - Dispatch & Events

Operations Supervisor- Dispatch & Events

 

This position will respond to and coordinate all incoming Facilities/Operations requests and direct individuals to the appropriate resource or single-handedly satisfy the request on the spot.  This position will serve as the facilities office manager while maintaining order and accountability to all operational processes. 

 

To provide outstanding service and tournament facilities for our fans, players, officials, contractors, exhibitors, vendors, sponsors, volunteers and staff.  

 

Oversee, train, schedule, and coach team of 3-4 Field Service Interns on the Operations Dispatch Team.

 

·         Assist in organizing/upkeep of storage rooms. 

·         Work with painting contractors on areas needing attention.

·         Document areas to paint, create schedule of progress, estimate supply needs.

·         Select a day each week to present your progress to management.

·         Attend morning meetings and present progress reports.

·         Participate in on-site and off-site volunteer projects as directed by the Director of Facilities, (Volunteer Party, Ballperson Try-outs, etc.).

·         Learn names, titles, and responsibilities of all parties working on site and establish a working relationship with those individuals.

·         Manage log of equipment borrowed from Operations Office daily.

·         Learn and manage Keywatcher Software for key borrowing.

·         Create users and train end users in operation of the Keywatcher Cabinet.

·         Monitor software for keys not returned and report to management.

·         Troubleshoot key issues and make recommendations.

·         Organize existing keys. 

·         Order new keys/key cores.

·         Collect operational documents and create display materials for the operations dispatch desk.

·         Large Site Map

·         Suite Chart

·         Tent Chart

·         Forehand Volley

·         Aerial photos

·         Special Events Calendar

·         Parking Map

·         Phone Directory

·         Radio Channel Guide

·         Flag Location Chart

·         Create forms necessary for daily operations.

·         Radio signs out forms

·         Equipment / Tool Logs

·         Hardware purchase list

·         Train group of 3-4 Field Service Interns to assist in Operations Dispatch throughout the tournament.  

·         Create training tools, exercises, tests, and agendas to ensure competencies.

·         Instruct interns in usage of software and technological items.

·         Conduct a test of policies, capabilities, skill, and relevant knowledge prior to tournament start.

·         Manage flags project.

·         Mange Windscreens project.

·         Manage road signs project.

·         Assist volunteers and chairpersons in preparing their areas for the tournaments.

·         Assist Player Security Intern with windscreen project.

·         Assist Facility Manager with the setup of ice baths.

·         Assist in preparing the facility through the following projects:

·         Pressure washing

·         Fence repair/install.

·         Weed removal.

·         Windscreen and vinyl replacement

·         Preparation and maintenance of interior space

·         Inventory management

·         Placement and distribution of light towers

·         Maintaining high levels of cleanliness

·         Serve as the first responder to the wide variety of requests that are made to the Facilities/Operations Office.

·         Answer all radio calls for “Operations” or unanswered calls to any individual on the operations channel.

·         Manage the Facilities/Operations Office and serve as the liaison to this area.  

·         Greet everyone who enters the Facilities office and attempt to resolve any issues.

·         Think critically and make decisions with a high level of autonomy based on what you believe to be the best course of action.

·         Maintain a detailed online log of all communication, requests, rentals, repairs, etc. and follow up with requestors to ensure that all needs are met.

·         Accountably process systems for:

·         key sign in/out

·         equipment usage

·         intern dining, tickets, uniforms, etc.

·         laundry procedures

·         Work closely with contractors on site to provide clear communication and efficient response times to all areas of the tournament.

·         Monitor and coordinate the needs of all on-court interns and assign tasks to available team members.

·         Manage process of photograph collection with other interns.

·         Assign areas to be photographed and clearly instruct interns in the photograph requirements.

·         Organize and document incoming photographs for later arrangement in final product.

·         Ensure that all assigned areas are photographed in a comprehensive manner. 

·         Delegate tasks to available interns to provide the best service for our patrons.

·         Assist with sign in/out of radios and troubleshooting as needed.

·         Check ice bath temperature/cleanliness and maintain chemical balance each day. 

·         Monitor calls on Security Channel. 

·         Record all calls and assign a severity level to each.

·         Relay information on calls of severity level one or two to management

·         Follow up with Security calls shortly after to ensure that the conflict is resolved.

·         Finalize a report of all security calls. 

·         Highlight any outstanding issues to be resolved.

·         Forward this report to management at the end of your shift.

·         Assist other facilities interns in preparing their areas.

·         Complete checklists for player security and public space interns.

·         Provide the highest-level customer service to everyone calling or coming into the Facility Operations Office

·         Finalize a nightly report of all calls to the Facility Operations Office

·         Highlight any outstanding issues to be resolved.

·         Forward this report to management at the end of your shift.

·         Support coworkers in the cleaning of match courts each night.

·         Participate in group projects as directed by the Facilities Manager.

·         Assist in the completion of quality control surveys.

 

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.