What are the responsibilities and job description for the Park Services Supervisor position at Cincinnati Zoo?
The Cincinnati Zoo & Botanical Garden is known for many things - our conservation efforts, our green initiatives, our friendly staff... but did you know that we have a strong set of core values that make us the best team around? We're more than coworkers... we're family. By Building Collaborative Relationships , displaying Positivity & Energy , having Pride, Passion & a Sense of Ownership , supporting Accountability, Mutual Trust & Respect , and embracing Progressive Thinking , we have built a team of dedicated staff that focuses on our visitors, community & future. We look forward to having you join the team!
Position Summary : To continue as an industry leader, the Cincinnati Zoo & Botanical Garden Park Services team aims to deliver the cleanest, friendliest, and most sustainable Zoo, serving as an operations arm
executing the plans of Visitor Experience, Events, and Sustainability.
This position is dedicated to facilitating day-to-day operations of the Park Services team, leading by example, and cultivating a culture of cleanliness to provide a space for our guests to be inspired by wildlife and our park-like setting.
Responsibilities include, but are not limited to :
- Ensures team members understand our INSPIRED visitor experience philosophy and standards of excellence and are motivated to deliver on our promise. Seeks opportunities to create INSPIRED visitor experiences.
- Participates in running day-to-day operation of Park Services team, ensuring safety, scheduling, training, and performance standards are upheld.
- Supervises, assigns, and reviews tasks, to align with needs and requests of management and the Zoo.
- Trains, evaluates, and motivates staff. Coaches and corrects staff behavior, maintaining professional connections and relationships to best lead the team.
- Develops and implements SOPs and cleaning best practices.
- Utilizes various equipment for operations, such as trash carts, power washer, leaf blower, etc.
- Identifies potential issues and brings them to management attention, including risk assessments and personnel matters. Looks for more efficient ways of operating.
- Participates in Shift Meetings / Roll Call and routinely checks in with staff in their work zones.
- Maintains cleanliness of walkways, restrooms, trash cans, BTS locations, parking lots and perimeter both by directing a team and individual effort.
- Communicates effectively to move projects forward. Updates relevant platforms daily (i.e. Communication Log, Event Calendar Checklists, Stock Requests).
- Supports management with other duties as assigned.
Qualifications :
Knowledge, Skills, and Abilities :
Working Conditions / Other Requirements :
Employment is contingent upon successful completion of a post-offer, pre-employment drug & nicotine screen & background check. Must have a valid driver's license and be insurable to drive a Zoo Vehicle. This job will require large amounts of walking throughout the Zoo to maintain and check on staff in various Zones around the Zoo. Supervisor will be exposed to outside weather conditions and must be able to lift / move / carry up to 50 lbs. without assistance.
Position Details and Zoo Benefits :
We offer a comprehensive benefits package in support of our employees' Total Well-Being including affordable medical, dental & vision coverage; free mental health counseling and coaching, 401(k) plan with company match; flexible spending accounts; generous paid time off banks; company-paid disability & life insurance; park discounts and free passes. Free Metro bus passes are provided for duration of employment, as needed.
Our Commitment to a Culture of Belonging and Respect
At the Cincinnati Zoo & Botanical Garden, we believe that a strong and thriving community begins with a deep sense of belonging. We are committed to fostering an environment where every individual feels valued, respected, and supported.
Through empathy and compassion, we strive to create a workplace where people can bring their whole selves, collaborate openly, and grow both personally and professionally. We recognize that diverse perspectives and experiences enrich our organization, and we are dedicated to ensuring that everyone has the opportunity to contribute, succeed, and feel a true sense of connection.
We uphold principles that ensure fairness, equal opportunity, and mutual respect for all individuals. By embracing kindness, understanding, and a shared commitment to excellence, we cultivate a culture where people uplift one another, work together, and achieve meaningful success.
Our culture will continue to shine as we inspire everyone with a sense of wonder and appreciation for wildlife every day. We welcome you to join us on this meaningful journey!
Salary : $18
