What are the responsibilities and job description for the Cast Member position at Cinepolis USA?
Do you know what it means to make a great first impression? See yourself as the star of your show? Good—because our Box Office and Usher Cast Members do! This critical role serves as the face of Cinépolis.
ROLE PURPOSE
Your main role in this position will be a bathroom attendant. You will be checking/cleaning the restrooms every 15 minutes, sweeping the lobby and hallways, changing the garbage cans, and checking the tickets for our guests.
RESPONSIBILITIES
· Ensure service is timely, thorough, professional, and helpful
· Maintain cleanliness of all areas, including but not limited to the box office, lobby, restrooms, hallways, auditoriums, and employee breakroom
· Usher guests by checking tickets and directing them to the correct theater
· Inform management of any guest issues or maintenance requests
· Adhere to the company policies and procedures
· Perform all assigned tasks, including but not limited to opening, mid-day, and closing procedures
· Assist team members with cleaning the auditoriums, closing concessions procedures, and attending to guests in the main and side lobby areas
· Assist all guest inquiries in person, including but not limited to describing movie synopses, navigating complaints, and recommending promotional items
· Communicate any projection issues with the management team as they are reported to you
· Enforce ratings to keep underage guests from accessing auditoriums with adult content
· Attend all mandatory meetings and training
· Other duties as assigned
QUALIFICATIONS AND SKILLS
· Exceptional guest service, administrative, and follow-up skills
· Standing, walking, lifting, twisting, traversing stairs, and bending frequently
· Able to perform tasks with minimal supervision
· Equally comfortable communicating and working with guests, peers, and supervisors
· Availability to work during holidays, nights, and weekends
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change or be added at any time per the business needs.
Cinépolis USA is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, or status as an individual.
