What are the responsibilities and job description for the Cast Member position at USA Cinema Services, LLC?
CINÉPOLIS CAREERS CINÉPOLIS USA IS A LEADING WORLD-CLASS CINEMA EXHIBITOR THAT OFFERS GUESTS ENHANCED MOVIE-GOING EXPERIENCES THROUGH ITS “CINÉPOLIS LUXURY CINEMAS” AND “CINÉPOLIS” THEATER CONCEPTS. Join our Team! AS A CINÉPOLIS TEAM MEMBER, YOU ARE WHAT IS MOST IMPORTANT TO US! • Be the protagonist of your own story by starting your career with Cinépolis • Learn key knowledge of the cinema exhibition industry • Use your skills to progress your career in film and cinema JOB DESCRIPTION JOB DESCRIPTION JOB CODE: CAST DATE: 4/12/2021 FLSA STATUS: Non - Exempt TITLE: Cast Member DEPARMENT: Operations LOCATION: Theater SUPERVISORY RESPONSABILITY NO REPORTS TO: General Manager JOB SUMMARY Cast Members are responsible for providing great guest service to our guests in the areas of Concierge, Concessions, Running, Cleaning, and Usher. JOB DUTIES Guarantee guest service is professional, helpful, thorough and timely. Concession preparation, cashiering and maintenance duties. Set up and maintain appropriate stock levels for box office and concessions. Greet guests, assemble food orders, operate point-of-sale terminals and make accurate change. Maintain cleanliness of all work areas including but not limited to concessions, box office, lobby, restroom s, hallway, auditoriums, and employee break room Follow sequence of service policy for each guest transaction. Answer questions from guests and resolve any concerns. Adhere to all company policy and procedures. Complete all opening, mid and closing procedures. Assist wait staff with the distribution of food and the bussing of tables and auditoriums. Clear and reset seats and trays before and after each film. Assist with crowd control and seating of guests as needed. Inform management team of any guest issues and or maintenance requests. Ensure the security of all box office cash and tickets. Distribute and understand proper use of hearing impaired equipment. Enforce ratings to keep underage guests from accessing auditoriums with adult content Assist with other functions as instructed by the management team. Cognizant of issues with movie projections; communicating with a manager, general manager or projectionist when issues arise. Remain up to date on movie summaries. Other duties as assigned. EDUCATION AND/OR EXPERIENCE AND SKILLS Proficient guest service, administrative and follow-up skills Comfortable communication and cooperation with guests, supervisors, peers, vendors or partners. Standing, walking, lifting, twisting, traversing stairs and bending on a frequent basis. Capability to communicate and work effectively with guests in a high-volume setting. Good verbal communication skills as well as math skills. Ability to meet tight deadlines under minimal supervision. Proper cash handling etiquette. Knowledge of basic food handling regulations. Flexible working hours including holidays and weekends. Knowledge of company policy and procedure. **Cinepolis is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, or gender identity. Cinépolis Luxury Cinemas is a leading world-class cinema exhibitor that offers guests MORE THAN A MOVIE ™ Cinépolis Luxury Cinemas feature sophisticated interior décor with stylish lounge-style lobbies, spacious theater auditoriums with fully reclining leather seats, cutting-edge sound and projection technology, in-theater waiter service delivered by stealthy, ninja-like servers to ensure minimal movie disruption, and more. Our expanded gourmet menu showcases chef-driven selections featuring fresh ingredients, with gluten and vegan-friendly options available, and pairs perfectly with our full-service bar service pouring signature cocktails, imported and craft beers, and hand-selected wine offerings. Guests may expect everything from fresh bottomless butter popcorn, unique starters, our world famous Supremas, and popular favorites like Pretzel Sticks, gluten free pizza, flavorful tacos, sandwiches and gourmet burgers — all served at the push of a button from one’s seat.
