What are the responsibilities and job description for the Bakery Manager position at Cinnabon?
The Bakery Manager is responsible for increasing bakery sales and profits through sound financial and operational management and leadership practices.
OPERATIONS (Sales, Profitability, Finance, Marketing, Product Quality)
- Drives and delivers period/quarter/annual operating plans, including sales, profitability and management and employee turnover targets.
- Manages bakery controllable profit through prudent management of sales and operating costs.
- Drives incremental sales growth by directing innovative Guest interactions and suggestive selling techniques via sampling in front of the bakery, behind the hot plate and at the register on a daily basis.
- Maintains an intermediate to expert understanding of basic accounting processes (P&L, cash flow, operating profit, accounts payable /receivable, etc.) and their impact on the bakery.
- Operates and maintains bakery against Critical Few and full field review standards.
- Responsible e for responding to Guest complaints to achieve satisfactory resolutions.
- Manages and troubleshoots equipment repairs and related paperwork by following company standards for reporting maintenance e problems.
- Deploys marketing programs, including the display of POP marketing/merchandising materials and corresponding training of employees.
- Proactively seeks local store marketing opportunities, contacting various organizations in the community for sales opportunities.
- Drives product quality via the PACE system, taking c corrective action when necessary to ensure quality.
PERFORMANCE MANAGEMENT (Communication, Training, Orientation, EE relations)
- Creates a fun/challenging environment, driving monthly/quarterly communication and involvement of all employees by celebrating successes, rewarding positive performance e, and providing leadership/direction for improved results.
- Directs training processes and procedures for all employees and follows up to ensure thorough execution of training standards.
- Executes detailed and timely Orientations for new employees.
- Supports and directs employees by coaching, counseling and teaching to accomplish tasks and remove barriers to performance e satisfaction.
- Facilitates the development of all employees using the Performance Development Review (PDR) form and other tools to enable career advancement and lower turnover.
- Manages employee relations issues as directed by the Performance Counseling Policy and communicates to appropriate supervisors in a timely manner.
- Ensures a positive and inclusive work environment, using Positive Workplace Practices (PWP) and other initiatives to promote employee satisfaction and retention.
EMPLOYEE SELECTION (Recruiting, Interviewing & Selecting)
- Communicates and supports equal employment opportunities with respect to internal and external new hires/promotions.
- Pro-actively recruits employees from various locations in the community.
- Directs Recruiting, Interviewing and Selecting for the bakery using communication techniques and tools (i.e. interview guides, job descriptions, etc.) to ensure quality hires.
- Involves ABM’s and Crew Leaders in the interview process.
