Practice Manager

About Care at Home

Company Overview

Care Medical Practice is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to Black and Brown communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patients’ race, culture, and environment is critical to delivering improved health outcomes. By empowering our patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day.

Position Overview

The Practice Manager reports to the Executive Director with accountability for providing strategy, judgment, organization, and evidenced-based analysis to influence decisions, and directly to meet Care Medical Practice requirements. They should embody Care Medical Practice’s core values, including, Trusted, Empathetic, Committed, Humble, Creative and Community-Minded. At Care Medical Practice, we don’t have patients or customers – we have Family Members. As part of a leadership in conjunction with the Executive Director, the Practice Manager facilitates the day-to-day operations across the Company, including managing patient, staff and provider interactions and maintaining a service-based approach to issue resolution. Leveraging strong practice management experience, this leader collaborates with Clinical Leads and Providers to promote the highest standards of quality of patient care by appropriately resolving issues at the practice level. The Practice Manager proactively provides support and training to staff, while encouraging their abilities to effectively address triage calls and service recovery.

Key Responsibilities

The Practice Manager will have the following responsibilities:

• Oversee all clinical support staff and day to day office operations
• Receive and understand direction on clinical processes and competencies from clinical operations leadership and disseminate updates and new protocols to staff
• Assist with the onboarding, launch and integration of new clinics and lines of business
• Function as key communication point within the practice and among providers
• Act as initial point of escalation for any staff, provider, or patient concern
• Ensure success on practice Key Performance Indicators (KPls)
• Lead clinical staffing assignment and alignment
• Provide clear and consistent communication with employees
• Ensure clinical staff meetings and huddles are performed successfully
• Develop strong relationships with staff and leverage relationships to assist staff with understanding and interpreting organizational and clinical changes positively
• Supply management and delegation as required
• Ensure appropriate orientation of new employees and facilitate on-going training and development of staff to meet changing needs and organizational demands
• Complete annual and mid-year employee evaluations for staff, as directed
• In conjunction with Talent Acquisition, lead the recruitment, selection and hiring process for staff positions
• Proactive involvement in employee mentoring, coaching, and discipline
• Accountable for understanding and executing against the Practice Operating Plan
• Responsible for performance against practice budget
• Responsible for bi-weekly coordination of all employee payroll
• Assist the Providers in delivery of patient care, work with provider to resolve all emergent clinical support issues in a timely manner
• Monitor the patient flow to identify gaps and partner with nursing leadership to address appropriately
• Accomplish all tasks appropriately assigned or requested

The Practice Manager will have the following duties:

Leadership: The Practice Manager will lead in defining and executing strategies and solutions to create business value, including building a team to design, develop, and execute those strategies and solutions to deliver desired outcomes.

Strategy: The Practice Manager will establish the business strategy and roadmap: (1) improve outcomes for Care Medical Practice Family Members; (2) enhance the efficacy of other Care Medical Practice. business divisions; and (3) develop and deliver external market opportunities for Care Medical Practice products and services. In establishing the business strategy, the Practice Manager will define and innovate sustainable revenue models to drive profitability of the Company.

Collaboration: The Practice Manager will ensure that capabilities form a cohesive offering, including by working closely with other business divisions to learn their needs, internalize their knowledge, and define solutions to achieve the business objectives of Care Medical Practice.

Knowledge: The Practice Manager will provide subject matter expertise in solutions, including determining and recommended approaches, solution deployment and performance evaluation.

Culture: The Practice Manager is accountable for creating a productive, collaborative, safe and inclusive work environment for the team and as part of the larger Company.

Required Qualifications

The Practice Manager should have the following qualifications:

Education/Experience:

• Bachelor's degree or equivalent experience
• 3 years or more of clinical or administrative experience in primary care or similar practice setting
• 1 year or more of supervisory experience
• Previous experience managing multiple businesses or locations
• Experience performing under pressure with a sense of urgency, attention to detail, and a commitment to completing all tasks assigned.

Technological Skills:

• Proficient in Microsoft Office
• Experience working with accounting software

Required Knowledge and Skills:

• High emotional intelligence, the ability to forge meaningful relationships, and success navigating diverse stakeholder groups
• A keen sense of personal accountability for delivering individual and team results
• Proficient building and tracking budgets
• Highly relationship orientation and ability to serve complex patient populations
• A passion for mentoring others and fostering teamwork with a desire to drive outcomes
• A hands-on, solution-oriented leader who drives change through building and leveraging trust
• A low ego and humility; an ability to gain trust through effective communication and doing what you say you will do
• Entrepreneurial: Care Medical Practice seeks to fix gaps that have persisted for generations in the delivery of care to Black and Brown populations. This position is accountable for ensuring Care Medical Practice is positioned to innovatively deliver on its promise.
• Communication: Excellent verbal, written communication and presentation skills; ability to clearly articulate and present concepts and models in an accessible manner to Care Medical Practice's team, investors, partners, and other stakeholders. Proficiency in all Microsoft Office applications.
• Relationships: Ability to build and effectively manage relationships with business leaders and external constituents; and,
• Culture: Good judgement, impeccable ethics, and a strong team player; desire to succeed and grow in a fast-paced, demanding, and entrepreneurial Company.

Benefits

Financial Well-being

• Competitive Compensation: We offer competitive salaries to attract and retain the best talent.
• 401(k) with Employer Match: Plan for your future with our 401(k) plan and a generous 4% employer match.

Health and Wellness

• Comprehensive Medical Plan: We proudly offer the Highmark BCBS plan with an 85% employer contribution, covering your entire family.
• Dental & Vision Coverage: Maintain your oral and eye health with our employer-paid dental and vision plans via MetLife.
• Employer-Paid Insurance: Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance are provided at no cost to you.
• Generous Paid Time Off: Enjoy ample time off for rest and rejuvenation with generous PTO, holidays, and wellness time.

Additional Perks

• Continuing Medical Education (CME) Allowance: Stay at the forefront of your field with our CME allowance.
• Commuter Benefits: Save on your commute with our commuter benefits program.
• Mileage Reimbursement: Get reimbursed for work-related travel expenses.

Physical Requirements

Work Environment and Physical Expectations: This role takes you into the heart of the action, working directly with clients and communities in dynamic settings. Whether in-home, assisted living, or community environments, you’ll make a tangible difference in people’s lives while enjoying the variety and flexibility of fieldwork.
In this role, you will:

• Travel frequently to engage with clients and team members, embracing opportunities to navigate diverse environments.
• Communicate with individuals effectively and compassionately, building trust and delivering exceptional care.
• Alternate between seated, standing, and active movement throughout your day, ensuring adaptability in every scenario.

Occasionally manage materials (up to 50 lbs.) to support your mission-driven responsibilities. Your dedication and adaptability will fuel transformative outcomes in this dynamic, impactful role.

Join us in creating a better way to care!