What are the responsibilities and job description for the Help Desk IT Support Technician or Engineer position at Cinter Career?
We are seeking a Help Desk IT Support Technician or Engineer in the NY area.
Key Responsibilities:
The right candidate will possess:
Skills & Qualifications:
- Working Location: New York 10022
- Employment Type: Long-term Contract, non-exempt
- Salary: $30-40/hour overtime
- Client : Information Technology Company
Key Responsibilities:
- Provides technical support for end-user customers and maintains communication via phone, email, or in-person, by analyzing and troubleshooting problems, as well as performing hardware and software installation and testing.
- Maintains user manuals and internal documents to document processes, solutions, and environment for continuous improvement in operations.
- Perform Server Administration support, such as monitoring.
- Monitor network environment, including desktop and network maintenance, software installation, and troubleshooting.
- Performs server administration, user account management, basic administration and troubleshooting activities.
- Prioritizes incoming requests or issues, escalating to designated support teams as necessary.
- Provides periodic IT training to users and participate in regional and global IT projects.
- Business travel in Continental US and South America as needed (1 – 2 times per year).
The right candidate will possess:
- Ability to work effectively based on management direction as well as to work as a strong team contributor.
- Ability to communicate effectively with customers, internal technology teams and users with various skill levels.
- Strong organization skills and be capable to deliver high quality of work.
- Ability to learn quickly and efficiently as a team player, with minimum supervision.
- Ability to multitask based on priority; Customer focused and detail oriented.
Skills & Qualifications:
- Bachelor’s degree in Computer Science or related field; or equivalent work experience in the IT field.
- At least 3 years of experience in end user support with Windows based LAN/WAN/Remote Access Support experience.
- Extensive knowledge of various business software: Windows OS, Office365, Adobe Acrobat, WebEx.
- Experience with managing and troubleshooting iOS-based devices, Conference System, MS Surface and HP laptops.
- ITFL Foundation, A , Network , Microsoft Product related certifications or other IT vendor certifications preferred but not required.
- Proficient English communication skills are a must. Japanese or Spanish language skills at Business level are preferred, but not required.
Salary : $30 - $40
