What are the responsibilities and job description for the Help Desk Technician position at The Family Support Center?
Description
Position Summary
We are seeking an experienced and highly-motivated Help Desk Technician to join our IT Department. This candidate will serve as the first point of contact for staff seeking technical assistance, performing technical troubleshooting both remote and in person through diagnostic techniques and pertinent questions. This position offers the opportunity to work with various technologies and provide essential IT support to our organization.
Key Responsibilities
- Provide technology support to all CFS end-users via phone, in person or remote
- Analyze and resolve help desk requests in a timely manner
- Perform computer tasks such as installations, configurations, updates, repairs
- Setup and configuration of local and network printers
- Assist in maintaining an inventory of all IT equipment
- Setup of thin clients and assisting staff with the related training
- Perform research, investigate issues, and execute solutions
- Ability to work well under the pressure of deadlines.
- Ability to work individually or as part of a project team.
- Adheres to all policies and procedures as reflected in the Policy & Procedure Manual.
- Performs other duties as requested and within areas of expertise.
- Works with other members of IT department to schedule and coordinate tasks
Competencies
Education and Experience Requirements
Salary and Benefits
45,000 - $52,000
The Center for Family Support provides equal employment opportunities to all. We celebrate the wonderful qualities that make each of us unique and greatly value how they enrich the work we do. If you want to work with a diverse group of people making a difference in the lives of the people we serve, apply today!
Salary : $45,000 - $52,000
