What are the responsibilities and job description for the IT Help Desk Technician position at New Hope Fertility Center?
General Description: The Help Desk Technician is the first point of contact for all IT-related services. The Help Desk Technician is responsible for all front-end devices. The position requires an exceptional customer service skill to ensure exceptional user computing experience. The professional candidate must have exceptional analytical and communication skills to quickly identify, diagnose, escalate, document, and resolve all reported issues.
Key Responsibilities:
- Provide Level 1 technical support to end user
- Respond to ticket inquiries via email, online chats, over the phone, or in person
- Identify, troubleshoot, and address hardware and software problems and issues
- Assure continuity of computer systems for all system users
- Be well organized and detail-oriented and be able to multi-task and manage time effectively
- Collaborate with software, hardware vendors, and MSP to request service based on company needs
- Responsible for Asset Management. Ensure an accurate inventory of all IT assets
- Provide recommendations for upgrades and changes in software and hardware to improve performance as necessary
- Knowledge and troubleshooting of IP phone systems
- Knowledge of network switches and firewall equipment (HP, Cisco)
- Perform account management of Active Directory and Applications
Skills:
- Experience using Microsoft Windows 10, Server 2008-2022, and Mac OS.
- Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and Google Workspace.
- Experience troubleshooting basic TCP/IP network connectivity.
- Experience with setup and maintenance of networked printers.
- Excellent prioritization skills.
- Excellent time management.
- Excellent Communication skills.
Education:
Bachelor’s Degree in Information Systems, Business, Communications, or related field /or equivalent technical experience
Experience:
1-2 years of relevant technical experience
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- Associate (Preferred)
Ability to Commute:
- New York, NY 10019 (Required)
Work Location: In person
Salary : $50,000 - $70,000
