What are the responsibilities and job description for the Part-time : IT Support / Help Desk - Japanese position at Cinter Career?
We are now seeking an IT Support / Help Desk in the IT services industry in Los Angeles, CA.
Job Responsibilities
HELP DESK (PC, printer, scanner) duties
Miscellaneous IT work requests come to the Manager from the Japanese IT department (OA, business applications, network, security), which are then assigned and responded to.
Requirements and Skills
- Working Location: Los Angeles (Onsite)
- Employment Type: Part-time (1 or 2 days per week starts / depends on the work performance, working hours will be longer)
- Regular working hours: 8-5 (including lunchtime)
- Salary: DOE (20-22 per hr.)
- Client: IT Solutions
Job Responsibilities
HELP DESK (PC, printer, scanner) duties
- Register and manage users, email accounts, and PCs using Active Directory and Exchange Server. Register management software.
- PC purchasing management: Select PCs based on user requirements, create estimates, and make purchases. Place orders with US resellers (CDW, etc.)
- PC kitting, adjusting PC requirements with users (in English), data migration, joining the network, printer settings from the printer server, file server settings, etc.
- Responding to problems from users
- Receive requests from users at each location verbally, by email, text, or phone during the day and at night.
- Responding to problems with printers, SCAN functions, etc.
- Purchasing, setting, and troubleshooting iPhones: Access to Exchange Server is required to set up and manage email operations.
- Responding to problems with mobile devices
- Responding to problems with online meetings in conference rooms
Miscellaneous IT work requests come to the Manager from the Japanese IT department (OA, business applications, network, security), which are then assigned and responded to.
- Maintenance request for PC List and Printer List.
- Security software management
- IT asset inventory, disposal (contact with waste disposal companies at each base (in English) required), updating asset management database in Japan, etc.
- Support for on-site work on business applications
- Support for network failures:
- Support for maintenance of network equipment
Requirements and Skills
- Minimum 1 years of experience in end-user support
- Must be proficient in both Japanese and English
