IT Help Desk Associate - Part Time

Radiant is an El-Segundo, CA-based clean energy startup building a nuclear microreactor. A climate-friendly alternative to diesel generators, Radiant's Kaleidos 1MW microreactor will be the world's first portable, zero-emissions power source that works anywhere. We plan to test our development reactor by 2026 and if successful, it will be the first new commercial reactor design to achieve a fueled test in over 50 years. Radiant's goal is to bring one of the world's first factory-constructed microreactors to market. Our microreactor can bring power to remote parts of the world and provide backup power for life-saving applications in hospitals or disaster-relief scenarios. 

IT Help Desk Associate – Part Time

Radiant is seeking a part-time IT Help Desk Associate to provide first line technical support and assistance to employees. This is an excellent opportunity for a college student or new graduate interested in gaining skills across IT, including computer, software, hardware, network and peripheral troubleshooting. The ideal candidate is proactive and eager to learn, can pick up new technologies quickly, and enjoys problem-solving.  You will enable the Radiant team to have the tools and resources to build and test the first new reactor design in over 50 years by 2026.

Responsibilities and Duties:

• Provide first line technical assistance and support to in-person and remote end users resolving computer, software, hardware, network, and peripheral issues.
• Manage support request software system, Jira, to ensure timely and effective issue resolution.
• Maintain IT inventory including workstations and accessories.

Required Skills and Qualifications:

• 1 years in a help desk, IT associate, or similar industry position.
• Basic knowledge of and experience with troubleshooting Windows devices (consumer or enterprise).
• Excellent and effective verbal and written communication.
• Must have great attention to detail in both issue resolution and proactive follow up in process improvement.

Desired Skills and Qualifications:

• Experience with troubleshooting macOS and Linux.
• Desire to go the extra mile and leave no stone unturned when troubleshooting and reaching solutions.
• Eager to continuously learn new technologies with an innate sense of curiosity.

Additional Requirements:

• Must commit to 20-30 hours a week Monday-Friday.
• Must be able to lift and move equipment up to 40 pounds.
• Must be able to work onsite at El Segundo HQ.

Employee Benefits for Eligible Employees:

• Stock: Substantial incentive stock plan for all full time, salaried employees.
• Medical: 100% up to base silver level plan for employee 50% dependents, offers up to Platinum plans.
• One Medical: Sponsored memberships for employees and their dependents. 
• Vision: 100% top tier plan coverage 50% for dependents.
• Dental: 100% top tier plan coverage, orthodontia extra, 50% for dependents.
• Voluntary Life, Accident, Hospital, Critical Illness, Commuter and FSA are offered as employee contributed benefits.
• Free snacks and drinks onsite. 
• Flexible PTO policy.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Unfortunately, we are unable to provide visa sponsorship at this time. This position involves access to technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.