What are the responsibilities and job description for the Inside Sales Manager position at Cirba Solutions US Inc?

Job Description

General Description

The Inside Sales Manager for Waste Battery Recycling will be responsible for managing and optimizing a standardized sales process for small to medium-sized customers in need of battery recycling services and packaging options. The role's primary focus is on efficiency and scalability, ensuring that the quoting process, order tracking, onboarding, and customer requests are streamlined to improve the speed and effectiveness of the service.

This position is critical in building and maintaining working relationships with customers and ensuring operational excellence in managing battery materials and logistics. The ideal candidate would be process oriented and use their strategic thinking and customer management skills to enhance the sales process.

Duties and Responsibilities

Sales Process Management : Manage and optimize a standardized process to handle the entire sales cycle from quoting materials and logistics to providing order updates and customer support.
Quoting & Pricing : Create and deliver quotes for battery materials and logistics services, ensuring competitive pricing and adherence to industry standards.
Order Status & Communication : Proactively provide customers with updates on their orders, ensuring clear communication throughout the process.
Customer Support : Respond to a variety of customer inquiries, ensuring that requests are handled promptly and efficiently.
Customer Onboarding : Efficiently onboard new customers, ensuring smooth integration into the recycling services and providing support through the initial stages of the partnership.
Process Improvement : Continuously analyze the sales process to identify areas for improvement, increasing efficiency and reducing customization for each customer where unnecessary.
Collaboration : Work cross-departmentally with Logistics, Operations, Customer Service, S&OP, and Finance teams to ensure customer satisfaction and streamline the sales process and resulting operating plan.
Market & Industry Knowledge : Stay up-to-date on trends in the battery recycling industry, understanding customer needs and market dynamics.

Qualifications

Proven experience in inside sales, customer management, or a similar role, ideally in the recycling, waste management, or logistics industry.

Ability to manage multiple customer requests simultaneously and efficiently without compromising service quality.

Strong knowledge of manufacturing sales processes and logistics management.

Excellent communication skills, both written and verbal, with the ability to interact with customers at various levels.

Demonstrated ability to develop and implement standardized processes.

Proactive mindset and the ability to work independently.

Excellent problem-solving skills and a strategic approach to process improvement.

Education and Training Requirements

5 years of experience in inside sales, sales management, or customer service, preferably within a technical or industrial market.

Experience with material management or logistics services is highly preferred.

Familiarity with CRM tools and order management systems.

Strong organizational skills and attention to detail.

Proven track record of meeting or exceeding sales targets.

Ability to work in a team environment with an adaptable, flexible mindset.

Ability to adapt to fast-paced, evolving industry demands.

This role will require up to 10% travel

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What are the responsibilities and job description for the Inside Sales Manager position at Cirba Solutions US Inc?

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Job openings at Cirba Solutions US Inc

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