Golden Gate Casino - Security - Assistant Shift Supervisor

Golden Gate Hotel & Casino

Job Title : Assistant Shift Supervisor

Department : Security

JOB SUMMARY :

Responsible for providing outstanding, friendly, and informative guest service while maintaining safety throughout the property as directed. Works to ensure maximum Guest safety at all times while periodically patrolling assigned areas.

ESSENTIAL JOB FUNCTIONS :

• Responsible for practicing, supporting, and promoting the Company Service Standards at all times
• Adhere to all company service and operating standards and ensures direct reports adhere to all company policies
• Assist Supervisor in the day to day activities; provides training, planning, assigning, and directing work; appraise performance, rewarding and disciplining employees; and addresses complaints and resolving issues
• Maintain a professional departmental, company and community
• Answers Guest questions in a manner that reflects an understanding of the department and property in general
• Protect the company's assets relative to theft, assault, fire and other safety issues
• Observe and report unusual or suspicious behavior
• Escalate emergency situations to Assistant director and Director as needed
• Assist the Security Supervisor and or Manager in ensuring all shift administration is completed correctly and on time, including incident reports, logs, statistics, and other documentation

QUALIFICATIONS :

EDUCATION and / or EXPERIENCE :

PHYSICAL, MENTAL AND WORK ENVIRONMENT :

DISCLAIMER :

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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