Client Development Manager

Client Development Manager, Foodservice

Let’s be unstoppable together!

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

Learn more at www.circana.com.

What will you be doing?

As innovators in Big Data, Circana seeks passionate client advocates with strong analytic skills to advance solutions that best build the client's strategic vision. The Foodservice Team at Circana works with some of the most innovative companies in the industry. This role reports to the Executive Director in Client Development and will contribute to our clients' engagement, satisfaction, and growth by providing value-added insights for decision making. The position provides the opportunity to make an impact, leveraging fact-based insights and analysis, while developing the knowledge and skills required for continued success in market research solutions.

Job Responsibilities

Advanced Analytic Skills: Demonstrate ability to analyze and interpret data and translate it into meaningful solutions for clients:

• Approach client with coherent, actionable, and fact-based data/recommendations appropriate to their business needs
• Ability to analyze information to create clear and concise insights that provide value and continually provide analytical solutions and business insights to address any business gaps and/or opportunities and create value for the client.
• Identify business issues and opportunities and suggest the appropriate analytic solution/approach level.
• Understand and communicate complex data in an easily digestible format.
• Conduct engaging and impactful analyses that deliver value, concisely tell a story to a diverse audience, and present to a broad range of decision influencers and decision-makers within an organization.

Consultative Selling: Apply knowledge of the business, industry, and domain to identify, create, and close business opportunities:

• Ask questions to evaluate assumptions and challenge the status quo.

• Synthesize information on various issues; translate the information into a project framework that ultimately provides solutions for clients.

Impactful Presence: Demonstrate strong interpersonal communication and presentation skills; present a professional image.

• Build strategic relationships with client contacts to develop business insights regarding the client's most critical issues/needs, both short and long-term
• Become trusted by clients, Circana client solutions teams, Circana cross-functional organizations, and Circana business partners. Be considered a domain expert and business partner.
• Operate in a collaborative team environment and partner with cross-functional departments and teams within Circana to ensure the business's success.

• Demonstrate a flexible approach to communication; adapt messages quickly to the appropriate level or function with poise and polish.
• Ability to build a rapport across functions and levels within an organization.

Client Focus: Consistently act with client satisfaction in mind and follow through on commitments to meet the client's needs.

• Ensure overall client satisfaction by proactively relating Circana data and industry trends to business opportunities.

• Develop and maintain a deep understanding of customer needs and requirements, and consult with clients to influence thinking.
• Help clients identify solutions to problems they did not know they had.
• Regularly and proactively communicate with the client-facing teams, including continually soliciting feedback to improve the relationship.
• Track and organize multiple work streams against numerous clients and manage time and resources against changing priorities.
• Expand the client base to include a broader mix of end users through education and training, and grow the acceptance of insights to make fact-based decisions.

Client Management:

• Serve as the primary contact for the functional groups at the client.
• Provide on-site response to data requests and technical issues and provide support for analyses.
• Ensure high client satisfaction is maintained through delivering value and insights.
• Create tools and reports that efficiently use data in customized deliverables using Circana's proprietary software and other appropriate methods.
• Accurately interpret data and incorporate industry knowledge to deliver actionable insights in a client-friendly format as appropriate for the audience
• Manage and track projects from initial request through completion.
• Consistently demonstrate the ability to answer questions and provide insights about strategic and tactical client issues.

Requirements

• 5 progressive years of experience in marketing and sales with a premier Consumer Packaged Goods (CPG) or marketing analytics company
• Ability to interact proactively with all client levels, set and manage expectations, and articulate information effectively.
• Demonstrated expertise in translating point-of-sale (POS) data and analysis into relevant implications within the CPG industry.
• Knowledge of the Foodservice, Consumer Packaged Goods, and/or Retail industry. Working knowledge of category management is preferred.
• Capacity to communicate effectively across varying levels and build collaborative relationships.
• Strong organizational and project management skills, diligence, and solutions-oriented
• Willingness to work on-site at the client location three days per week.
• Solid proficiency in MS Office, especially Excel and PowerPoint
• Bachelor's degree

Willingness to travel (typically <5%)

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location

This position can be located in the following area(s): hybrid, based in Houston, with 2-3 days onsite at the client.

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your current employer will not be contacted without your permission.

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is XXX to XXX.  

This job is also eligible for [bonus/incentive/commissions/equity] pay.  We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.  

An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our candidate privacy notice. Your current employer will not be contacted without your permission.  

You can apply for this role through the Circana careers website or Intranet site for internal candidates.  The anticipated application deadline for this position is XX  

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