What are the responsibilities and job description for the Director, Growth & Customer Delivery, Outside Plant - West position at Circet USA?
Company Overview
Circet USA is the leading provider of Network Services in North America, and we're looking for talented professionals to join our team. We specialize in engineering and construction services delivering comprehensive solutions across Inside Plant, Outside Plant, and Wireless networks to meet the evolving infrastructure needs of our customers.
With nearly 50 years of industry experience, we work with major telecom service providers, MSOs, cloud service providers, and utilities. At Circet USA, you'll have the opportunity to make an impact by helping to create customized solutions that address our clients' unique challenges. If you’re passionate about innovation and thrive in a dynamic environment, we’d love to hear from you.
Circet USA’s benefits package includes the following:
- Medical, Dental, and Vision insurance
- Digital Health & Wellness Support
- Critical Illness, Accident, & Hospital Insurance
- Short-term & Long-term disability
- Group term & Voluntary life insurance
- Flexible Spending and Health Savings Accounts
- Paid Time Off & 401K
- Company Discount Website
Job Summary and Responsibilities
Circet USA is seeking a high-energy, results driven Director, Growth & Customer Delivery, Outside Plant Engineering and Construction Services in the West, USA. We need a hunter who can proactively identify and secure new business opportunities, drive revenue growth, and expand market share. This role will focus on building strategic relationships with new customers, managing the sales cycle from lead generation to contract negotiation, and delivering exceptional customer satisfaction. The ideal candidate is a self-started with strong industry knowledge, capable of thriving in a competitive environment and able to work with opetioation teams to ensure operational excellence aligns with commercial goals.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following; other duties may be assigned:
- Drive new business growth in the West by aggressively prospecting, identifying and pursuing opportunities in OSP Engineering and Construction Services
- Develop and execute a strategic growth plan to capture new markets and customers
- Build and maintain strong relationships with key decision-makers and stakeholders in potential client organizations
- Primary POC for all new business opportunities and lead the full sales process, proposal development to contract negotiations.
- Lead RFP responses, including pricing strategies, contract development, and project scoping to maximize profitability
- Monitors profitability continues throughout program life cycle, renegotiating as needed
- Active support on new project launches
- Manage the building and communication of effective recovery plans as needed
- Work to define the customer’s relevant KPIs internally and presents reporting thru dashboards to be reviewed as needed
- Thoroughly understand how the customer Defines Success and drives message internally
- Leading role in Digitalization between operational team, IT Team and customer
- Be the customer’s advocate, detect problems before they occur
- Presents forward thinking actions plans for improvement and/or innovation
- Detects further evolutions / needs of the customer
- Takes initiative in learning global best practices and implements where best suited
- Continuously monitor market trends, competitor activities, and customer needs to position Circet USA for future success
- Present and advocate for innovative solutions that align with customer needs and drive customer satisfaction
- Attend industry conferences and networking events to increase Circet’s visibility and business presence
- Upholds, honors and practices the Company Core Values
- High energy, with a strong ‘can do’ attitude
Qualifications
QUALIFICATION REQUIREMENTS
- Proven track record of success in a business development or sales leadership role within telecom, engineering, or construction industry with a strong focus on winning new business
- Strong knowledge of construction services: OSP - aerial and underground construction, engineering
- Ability to communicate across multiple service groups to both internal and external customers
- Strong communication and presentation skills
- Experience with managing RFP processes, pricing strategies, and developing competitive bids
- High level of energy, initiative, and accountability, with a passion for exceeding targets
- Approximately 40% travel required for the role
EDUCATION and/or EXPERIENCE
Bachelor’s Degree or equivalent; or 5 years related experience and/or training; or equivalent combination of education and experience. Relevant technical experience and understanding is required. Field experience in fiber construction desirable. Experience in working with Circet USA customers in local markets where Circet USA operates today also desirable.
Circet USA is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity
Pay Range in the United States: $110K - $170K based upon geography, skills, and experience. May also be eligible for performance incentive opportunity based on company and individual goals and performance
Salary : $110,000 - $170,000
