What are the responsibilities and job description for the Director, Digital Channels Technology position at Circle K Stores, Inc.?
Summary
Circle K has an ambition to double it's business in the next several years through making its customers' lives a little easier every day by delivering differentiated, delightful customer experiences. Technology leadership and customer technology capability will be a critical to achieving this goal. A key focus area is to innovate the Customer Journey and deliver on our digital channel offerings.
That's where you come in, we are looking for a Director, Digital Channels Technology to join our team. This a newly created role within our Global Technology team, that will be responsible for bringing our mobile tech strategy to live through technology and digital capabilities. Reporting to VP Customer Experience Technology you will be a key partner to our Global Marketing team and other members of our senior leadership team.
Responsibilities
- Must be obsessed with delivering results, thinking big and "finding a way", and have an external awareness and curiosity to innovate and disrupt.
- Accountable for overall success of the mobile tech channels (global mobile app, web, In Store digital boards, digital commerce storefronts (DXP and Custom), chatbot, subscription apps (e.g. carwash), to deliver the business objectives.
- Creates and maintains product roadmap. Is a trusted advisor for the VP of Customer Experience and other functional stakeholders on how to deliver on the vision and strategy for the domain
- Creates and maintains Dependency map, understands the applications and integrations involved in delivering on the full loyalty experience
- Ensuring cost optimal solutions with low TCO, forecasting and cost management, including aligning with necessary stakeholders in business and other IT departments
- Collaborates with Product Owner, Product Lead and Application teams to define the domain backlog and feature priority
- Coordinates multiple teams (agile and waterfall) to release the defined product(s)
- Removes Product Level Blockers (e.g. dependency between teams)
- Lead, manage and develop team a high performing team
- Define Releases and Program Increments
Qualifications
LI-CQ1
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility :
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