LPN - Administrative Office Based

Weekdays onsite 8:00 am - 4:30 pm

The Administrative LPN provides administrative support to the Outpatient Managers to ensure clinical operations are smooth and efficient. Will occasionally cross over and assist with patient care in the event of census spikes or low staffing.

Must have an active LPN license in good standing. Minimum of 3-5 years' experience in a healthcare setting. Must have strong knowledge of administrative processes, and have experience in an office setting, preferably healthcare. Must be able to work collaboratively within a team environment. Must have exceptional customer service skills and able to triage phone calls in an efficient and pleasant manner. Must have exceptional attention to detail.

• Triage phone calls from patients, families, and staff and use sound judgement to determine next best steps.
• Assists with pulling and organizing information from the EMR to assist with strategic planning.
• Communicates patient needs and changes with Clinical Managers, Hospice Medical Director, attending physician, and contracting agencies who provide services.
• Provides education, training, and support to the hospice patient/family as directed by the patient's plan of care.
• Communicates and collaborates with home care staff regarding patient transfers, changes in patient status, and deaths.
• Practices within the guidelines of the appropriate Boards of Nursing.
• Attends agency staff meetings, department staff meetings, educational offerings, and other offered hospice events.
• Assists other departments with a spirit of team work and cooperativeness.
• Maintain the integrity of all forms of patient information, including but not limited to, electronic personal health information and assure that there are no attempts to access more than the minimum necessary information to complete his/her job.
• Be flexible, organized and work effectively and professionally under stress.