What are the responsibilities and job description for the Field CTO, Americas position at Circles.Life?
About Us
Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform - Circles X, helping telco operators launch and operate successful digital brands through its offerings.
Having pioneered a successful blueprint for disrupting the telco space in Singapore, Circles has since launched its own digital telco, Circles.Life, in Singapore and Australia. Circles has also partnered with other telco operators to launch digital services, enabling our partners to accelerate growth and capture market share within a short period of time.
Today, Circles is partnering with operators in 14 countries to deliver delightful digital experiences to millions of people through our businesses.
We are backed by global investors such as Sequoia, Warburg Pincus, EDBI and Founders Fund – renowned backers of industry-shaking innovators.
Department: Revenue
Job Summary
The Field CTO serves as a technical visionary and trusted advisor to telecom customers, focusing on enabling the successful sale and adoption of the Circles' software solutions. This role bridges the gap between the technical capabilities of the company's products and the business needs of telecom operators. The Field CTO collaborates with sales, product development, and customer success teams to drive solution-oriented conversations, shape product strategies, and ensure customer satisfaction.
Key Responsibilities
- Pre-Sales Leadership
- Act as the technical authority during customer engagements to showcase the company's BSS software capabilities.
- Collaborate with sales teams to understand customer pain points and design tailored solutions that address their unique requirements.
- Deliver compelling product demonstrations, technical presentations, and proof-of-concept (PoC) deployments.
- Build and maintain strong relationships with CTOs, CIOs, and senior technical stakeholders at telecom operators.
- Solution Design and Architecture
- Design end-to-end solutions that leverage the company's BSS software to meet telco-specific challenges such as billing, revenue management, customer experience, and service provisioning.
- Ensure proposed solutions align with customer infrastructure, regulatory requirements, and business goals.
- Act as a technical strategist, identifying and recommending complementary technologies and partnerships to enhance the solution.
- Industry Expertise and Thought Leadership
- Stay up-to-date on telecommunications industry trends, regulatory changes, and emerging technologies like 5G, IoT, and cloud-native architectures.
- Advise customers on BSS transformation strategies to remain competitive in an evolving telecom landscape.
- Represent the company at industry events, webinars, and conferences, sharing thought leadership on best practices and future trends.
- Post-Sales Support and Advocacy
- Work closely with implementation teams to ensure seamless deployment of BSS solutions and alignment with customer expectations.
- Act as an advocate for the customer internally, ensuring feedback is communicated to product management for continuous improvement.
- Provide escalation support for complex technical issues, ensuring timely resolution to maintain customer satisfaction.
- Internal Collaboration
- Partner with product management to influence the development roadmap based on customer needs and market demand.
- Collaborate with marketing teams to create technical content such as white papers, case studies, and solution briefs.
- Mentor and train sales engineers and technical account managers to enhance their understanding of the company's BSS offerings.
Qualifications
Technical Skills
- Deep understanding of BSS software solutions, including billing, CRM, revenue management, and service delivery platforms.
- Strong knowledge of telecommunications networks and protocols (e.g., 5G, OSS/BSS integration, NFV, SDN).
- Proficiency in cloud computing platforms (AWS, Azure, Google Cloud) and containerization technologies (Kubernetes, Docker).
- Experience with APIs, microservices architecture, and integration with third-party systems.
Soft Skills
- Exceptional communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
- Strong problem-solving abilities and a customer-centric mindset.
- Leadership and the ability to influence cross-functional teams and senior executives.
Experience
- 10 years of experience in telecommunications, BSS software, or related fields.
- Proven track record in pre-sales, solution architecture, or technical sales roles.
- Experience working with major telecom operators or tier-1 vendors is highly desirable.
