What are the responsibilities and job description for the Field CTO position at ServiceNow?

ServiceNow is seeking Enterprise Architects to join our Team. The Enterprise Architecture Team is part of our presales organization focused on building credibility and trust with the technical leaders in our largest customers by developing crossfunctional strategies and solutions. Our team brings technical expertise realworld experience strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the platform of platforms vision. We act as technical leaders for our customers most complex solutions designed to ensure that they can realize the value they need. We do this by leveraging best practice and industry standards to build customer trust and architect best in class solutions.

While collaborating with customers partners and the wider ServiceNow sales team the right candidate will create and communicate highlevel architectures and strategies that are both written and verbal to audiences up to and including the CIO / CTO level. The Enterprise Architect will elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface one code base and one data model. The Enterprise Architect will also lead and participate in the delivery of workshops best practice overviews and educational sessions to existing customers and partners.

What you get to do in this role :

Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow
Work with a wide variety of customers colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work
Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers including; IT Transformation Digital Products / Services Platform as a Service Enterprise Service Management and the cocreation of industry specific solutions.
Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization seamlessly integrating into their current and future technology landscape
Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels
Work with architecture development methods modelling approaches and architecture patterns for integration
Interact at multiple levels within a customer account (Enterprise Architects Domain Architects Directors VPs and CXOs) and maintain these relationships throughout their customer journey.
Provide thought leadership and collaborate with internal ServiceNow business units
Identify lead and contribute to the creation of best practices white papers

Qualifications :

In order to be successful in this role we need someone who has :

For positions in this location we offer a base pay of $165825 to $273675 plus equity (when applicable) variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals

Drive for results using outofthebox innovative thinking together with excellent problemsolving skills

Experience in one of the following industries preferred : Financial Services which includes Insurance Banking and Investment Mgmt.

An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right to invest time and energy in the right areas.

Willingness to jump in and roll up their sleeves alongside customers colleagues and partners to get things done faster and better.

10 or more years of proven success in influencing senior technology leaders to drive change in a presales customer or deliveryfocused role.

A track record of success in using HumanCentered Design techniques to explore the customers current reality and set a vision for the future.

Expertise designing implementing and managing advanced architectures in an application domain and integrating multiple systems or platforms

Experience with Enterprise Architecture or Application Architecture presales in a software vendor or professional services environment.

Familiarity with common Enterprise and Industry Architecture frameworks such as TOGAF Zachman IT4IT BIAN TMForum etc.

Excellent understanding of the architectural principles for cloudbased platforms that include SaaS PaaS multitenancy and automation

Experience and understanding of multiple technical domains application data DevOps AI / ML integration big data mobility analytics etc.

Intrinsically curious and passionate about researching the current and emerging technologies and developing innovative solutions

Experience presenting architecture concepts designs and goals to technology leaders and partners

Additional Information :

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law.

At ServiceNow we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas : flexible remote and requiredinoffice.

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations including Export Administration Regulations (EAR) ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note : Fraudulent job postings / job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Fortune and Fortune Media IP Limited are not affiliated with and do not endorse products or services of ServiceNow.

Remote Work : Employment Type :

Fulltime

Key Skills

Computer Hardware,Customer Service,Hand Tools,Computer Networking,Field Service,POS,Windows,Mechanical Knowledge,Service Technician Experience,Merchandising,Project Coordination,Troubleshooting

Department / Functional Area : Sales

Vacancy : 1

Salary : $165,825 - $273,675

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