What are the responsibilities and job description for the Front Office Supervisor position at Cirque St. Armands Beachside?
Cirque St Armands is looking for a Front Office Supervisor as part of their opening team. This Supervisor should be for highly organized with excellent people skills. This position will be working in the Front Office while overseeing the Front Desk, Concierge, and Bell Team. This position assists in creating the guests initial experience on property, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to helping to train and grow the front office team members.
A Front Office Supervisor should be personable, confident, well organized, and a great communicator.
Responsibilities:
- Overseeing the Front Desk Staff, ensuring service levels are appropriate at all times.
- Preparing the Front Office Schedule Weekly, ensuring staffing volumes meet the occupancy on property.
- Recognizing repeat, VIP status and/or loyalty
- Administering check-ins and check-outs in addition to daily Front Desk Checklists
- Assisting guests at the front desk with any questions or requests they may have. Assisting with any guest issues ensuring they are responded to and addressed to the best of our ability
- Reviewing group information to ensure all is correct and a smooth transition occurs at check in/out
- Ensuring proper communication between departments to ensure smooth operations
- Coordinating with bell service and staff management
- Providing guests with local information such as restaurants, area attractions, etc
- Accommodating general and unique requests
- Diffusing conflict or tense situations with guests, handling guest opportunities
Qualifications:
- High school diploma or GED
- Previous front desk experience required - supervisor experience a plus
- Exceptional interpersonal skills
- Excellent written and verbal communication
- Time management and organizational skills
- Conflict resolution experience
- Patience and good listening skills
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k)
- Short Term Disability
- Free Associate Parking
- Free Meal for every shift worked
- 25% Discount in Resort Outlets
- Hotel Discounts with OPL
- Friends and Family Discount
This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.
The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
Job Type: Full-time
