IT Desktop Support Technician

Job Summary

We are seeking a skilled and customer-focused IT Desktop Support Technician to join our team. This role involves providing technical support for hardware, software, and network issues, both onsite and remotely. The ideal candidate will be a proactive problem-solver with excellent communication skills and the ability to manage multiple tasks efficiently.

Key Responsibilities

Onsite Support

• Diagnose and resolve hardware and software issues on workstations, laptops, printers, and other peripherals.
• Install, configure, and maintain desktop applications and operating systems.
• Set up and troubleshoot network connections, including wired and wireless networks.
• Perform hardware repairs or coordinate with external vendors when necessary.
• Assist with equipment moves, new employee setups, and workstation optimization.

Remote Support

• Provide remote technical support via phone, email, or remote desktop tools.
• Troubleshoot software and connectivity issues for remote users.
• Guide users through problem-solving steps and escalate complex issues as needed.
• Ensure timely resolution of support tickets logged in the IT helpdesk system.

General Duties

• Document technical procedures, issue resolutions, and FAQs for future reference.
• Monitor and maintain inventory of IT equipment and software licenses.
• Ensure compliance with IT policies, including security protocols and data protection.
• Stay updated with emerging technologies and recommend improvements to current systems.
• Be accountable for time and workload by accurately using the company’s ticketing and time-tracking systems.

Qualifications

Education & Experience

• High school diploma or equivalent; a degree in IT, Computer Science, or a related field is preferred.
• 2 years of experience in IT desktop support or a similar role.
• Certifications such as CompTIA A , Network , or Microsoft Certified: Modern Desktop Administrator are a plus.

Technical Skills

• Proficiency in Windows and macOS operating systems.
• Experience with remote support tools (e.g., TeamViewer, AnyDesk).
• Strong knowledge of Microsoft Office 365 applications and troubleshooting.
• Familiarity with networking basics (TCP/IP, DNS, VPN).
• Hands-on experience with hardware troubleshooting and repairs.

Soft Skills

• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Patience and ability to explain technical issues to non-technical users.
• A proactive approach to problem-solving and attention to detail.

Working Conditions

• Hybrid work model, with onsite presence required for specific tasks and projects.
• May require occasional travel to other company locations or client sites.
• Ability to lift and move IT equipment weighing up to 50 pounds.

Job Types: Full-time, Permanent

Pay: $21.57 - $22.65 per hour

Expected hours: 40 per week

Benefits:

• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Ability to Commute:

• Corbin, KY 40701 (Required)

Ability to Relocate:

• Corbin, KY 40701: Relocate before starting work (Required)

Work Location: Hybrid remote in Corbin, KY 40701

Salary : $22 - $23