Sales Operations Manager

MEET THE TEAM

Our Global Enterprise team is dedicated to transforming businesses through the power of people and technology. We focus on the Enterprise market, excluding the public sector, and have a fast-paced growth mindset. Our incredible culture is built upon focused execution, technical excellence, teamwork, and fun, supported by a diverse set of partners and ecosystems.

YOUR IMPACT

As a Sales Operations Advisor, you will be a key business partner to the Enterprise Central sales leadership, ensuring business quality assurance and supporting strategic decision-making. You will play an integral role in driving operational efficiency and supporting the go-to-market strategy. Manage forecast/commit activities and fiscal year planning. Provide business reporting and customer penetration analysis. Advise on account structure strategy and territory definition. Support regional and operational business reviews. Collaborate with Sales Enablement and Business Capabilities teams to share best practices.

KEY RESPONSIBILITIES:

• Data Analysis & Insights: Collect, analyze, and interpret complex data sets related to bookings, pipeline and forecast to identify trends, patterns, and opportunities that inform strategic business decisions.
• Strategic Planning: Assist in the development and execution of strategic plans that align with the organization's objectives. Provide analytical support for strategic initiatives.
• Reporting & Visualization: Develop and maintain comprehensive reports and dashboards that effectively communicate insights and performance metrics to stakeholders.
• Trusted Business Advisor: Partner closely with your sellers and sales leaders to support RTB / operational rigor across the sales organization including issue resolution, field training and sales enablement.
• Collaboration & Communication: Work collaboratively with internal teams, including strategy and planning, sales, and finance, to ensure alignment and effective implementation of strategic initiatives.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in business administration, sales & marketing, finance, or a related field.
• 5 years of experience as an operations manager, business analyst manager or similar role with a solid understanding of sales cycles and achieving desired business outcomes.
• Strong analytical and problem-solving skills with proficiency in data analysis techniques and business intelligence tools (including familiarity with Cisco bookings and pipeline data and exposure to tools like Salesforce and FinBI, as well as data visualization tools such as Tableau, Excel, Power BI, etc).
• Excellent written and verbal communication and presentation skills, with the ability to convey complex information clearly and concisely (proficiency in PowerPoint, SharePoint).

PREFERRED QUALIFICATIONS

• Ability to work independently and collaboratively in a fast-paced environment with a results and metrics-oriented approach.
• Skilled at interfacing cross-functionally at multiple leadership levels including experience facilitating and delivering projects within established guidelines.

WE ARE CISCO

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.