What are the responsibilities and job description for the Corporate IT Support Analyst position at CIT Trucks, LLC.?
CIT Trucks, LLC is seeking a competitive individual that has the drive and motivation to purse a challenging career path in an industry that moves roughly 73% of the nation’s goods. As one of the nation’s leading commercial truck dealer groups, we take pride in the fact that all our dealership managers and executives have followed a similar challenging career path that has advanced them into management positions.
We are not just looking for an IT Support Analyst; we are seeking the next rising star in our operations. At CIT Trucks, LLC, you'll have the opportunity to:
- Be a part of a growing company with a strong track record of success
- Receive comprehensive training and development opportunities
- Advance your career through internal promotion opportunities
CIT Trucks, LLC. is a leading commercial truck dealer group serving the transportation industry. We serve customers in Illinois, Missouri and Indiana through our network of 16 locations with a workforce of over 900 employees. Our sales revenues exceed $700 million with projections surpassing $1 billion in next few years. We are actively looking for candidates that can support our mission of providing exceptional customer service to a critical national industry.
Responsibilities of the IT Support Analyst entail:
- Respond to requests for technical assistance via the phone and remote electronic control of user systems
- Diagnose and resolve technical hardware and software issues
- Research questions using available information resources
- Advise user on appropriate actions
- Follow standard help desk procedures
- Log all help desk interactions
- Administer help desk software
- Redirect problems to appropriate resources
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Stay current with system information, changes and updates
The requirements to be an IT Support Analyst:
- Bachelor’s Degree in an Information Technology related field
- 0-2 years of experience in a client/server environment
- Working knowledge of local and wide area networks, Internet, e-mail systems and Windows operating systems
- Working knowledge of circuit boards, processors, electronic equipment and computer hardware and software
- Working knowledge and understanding of relevant help desk tracking applications
- Exceptional and professional communication skills, both written and oral
- Comprehension of written data in related work documents
- Ability to approach problems using logic and reason
CIT Trucks, LLC. provides a comprehensive wage and benefits package that includes:
- Paid holidays and PTO
- Choice between 3 wide-ranging medical plans with prescription coverage
- Option to participate in HSA or FSA savings accounts
- Access to dental and vision insurance
- Short- and long-term disability coverage
- Company paid life insurance, as well as additional voluntary life insurance for self and family
- 401(k) retirement planning that has a dollar-for-dollar employer match up to 4%
