Loan Servicing Support Specialist

Job Overview

This position is primarily a support role in the Consumer Loan Division.  This position will require the individual to work closely with the Indirect Audit Processing Funders and the Loan Servicing Representatives.

Duties and Responsibilities

• Assist as needed, in scanning and indexing all funded paper indirect loan packets.
• Create and review for legibility, indirect smart fund document packets from documents uploaded into Lending 360. Will need to communicate with the Indirect Audit Processing Funding Specialist if documents are missing, or incorrect to get the issues corrected.  Completed packets will be saved to the data storage warehouse.
• When a business need arises assist the Indirect Audit Processing Funding Specialist with examining the accuracy and completeness of all loan documents received from participating dealerships including but not limited to: original credit applications, loan contracts, proper assignment and endorsement of the contracts, verification of a valid driver’s license, verify the signatures and that all documents are signed correctly in the required places, the accuracy of numeric calculations on the contracts, verification of qualifying membership criteria, verification of the approval sheet versus the contract, review of the MV-1/MV-4 or title to verify Citadel was listed as the Lienholder, review of insurance documents, verification of the VIN number, verification of the collateral’s value, and verification of income if requested by the loan officer.
• Check processing.
• Process third party title releases daily.
• Assist with responding and processing service events assigned to the different areas of the loan servicing team.
• Open and process title mail received. Out of State paper titles that already have Citadel’s lien should be recorded on the shipping manifest and sent to Dealertrack.  Pennsylvania titles with Citadel’s lien should be converted to electronic titles and filed at Corporate Headquarters.
• Open the inter-office mail and distribute to appropriate employees.
• Write the account numbers on the MV38L and POA’s daily. Place a note in Dealertrack that both documents have been received.  File at Corporate Headquarters.
• Assist with member’s Title Maintenance requests, as needed.
• Quote payoffs on auto loans to members, auto dealers, or other financial institutions. Make sure you have obtained the proper authorization to release this information.
• Scan insurance documents and upload to State National for account updates and verifications.
• Work on the final notice report in Insurtrak to communicate, collect and verify auto insurance.
• Assist with total loss follow up to ensure members are actively working on their claims to ensure all applicable refunds are applied to their auto loan balance.
• Assist with communication to dealerships regarding monthly chargebacks.
• Assist with various Dealertrack reports in the title management system.
• Assistance in any other areas at the manager’s discretion.

Qualifications and Education Requirements

• Minimum of 1 year banking experience preferred
• Proficient with MS Office
• Proficient in Lending 360 preferred
• Understanding of Citadels lending procedures and policies
• Must be able to work well independently and manage time wisely.
• Must have good communication skills.
• Must have excellent customer service skills.
• Must be organized and detail oriented.
• Must be trustworthy and able to keep information confidential.
• Have the ability to adapt to change or new technology

Education

High School Diploma or equivalent with a four- year college degree in finance or related preferred.

Performance Measurements

Based on ability to meet monthly loan production goals, meet quality service standards and ability to upsell products.

Work Environment

The position will be in an office environment with most work done on a computer.  Any necessary accommodations will be provided.

Physical Demands

This position is primarily a desk job, with physical requirements including lifting, standing, or sitting for extended periods of time.