Digital Banking CitiDirect Product Manager

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Citi Services, is one of the largest global businesses within Citi. Citi Services provide global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life. We are the leading provider of integrated cash management and trade solutions for multinational corporations, commercial, financial institutions and the public sector around the world. Based on the foundation of the industry’s largest proprietary network with banking licenses in over 90 countries and globally integrated technology platforms, Services continues to lead the way in offering a comprehensive range of digitally-enabled treasury, trade and liquidity management solutions.

'Platforms & Data Services' are a key strength and differentiator for Citi Services and a key driver of our client experience. Over the years, Citi has been leading innovation in transaction banking space by developing best-in-class digital capabilities for our clients across both traditional and new age industry segments.

Digital Banking CitiDirect Product Manager is a strategic role in the TTS Platforms & Data Services team. Citi has been investing heavily to build ultra intuitive, high availability, future ready digital platforms for its transaction banking clients. We are looking for a client-obsessed product manager to champion the strategic vision and execution of commercialization of the enhanced digital banking offerings for North America clusters.

Key Responsibilities

• Define and execute the go-to-market strategy for newly revamped digital banking capabilities across North America clusters.
• Be the subject matter expert; Define and communicate the strategic roadmap and value proposition clearly with clients, sales teams and partners on an ongoing basis. Ensure organizational readiness and effective change management end-to-end.
• Acquire a deep understanding of client and market requirements for the clusters, including regulatory changes, market trends, evolving business models and competitor insights.
• Gather market and client feedback for enhancing proposition on an ongoing basis. Represent Voice of Clients for North America in new builds globally.
• Leverage data to identify the best solutions for the various client segments and drive adoption in a targeted way.
• Define metrics for tracking success and leverage data to drive adoption / identify areas of further improvement, innovating to deliver a stellar client experience.
• Collaborate with Sales in defining holistic solutions for clients, understanding the end to end business flow of a transaction from inception to settlement.
• Support all levels of client engagement from product perspective, include RFPs.
• Analyze and anticipate future regulatory requirements in Asia based on developments in other regions as well as roadmap laid out by local regulators in the region.
• Responsible to increase revenue and Manage P&L.
• Improve and automate Billing process.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Develop an action plan to address VOC (Voice of the Client) feedback. Partner with cross-functional and coverage teams to execute

Development Value

• High-profile and visible role with an excellent opportunity to champion and lead the digital agenda for a high growth business line.
• Platforms and Data Services is a strategically important product area for Services in dynamic & high-growth North America cluster.
• Opportunity to lead, support and drive the commercialization of key capabilities enabling value creation for clients and maintaining market leadership for the bank.
• Build product design skills in a global, cross-functional and regulated industry.
• Develop strategic relationships with clients, sales and other external partners.

Skills and Competencies:

• Minimum 7 years of product management experience in digital banking platforms/ product management.
• Client obsession and desire to continuously improve client/developer experience.
• Strong analytical and problem-solving skills to be able to respond quickly and creatively to complex issues.
• Strong execution skills. Experience in successful implementation of large, customer experience projects while managing cross functional stakeholders.
• Proven experience in Data Analysis and Revenue Management.
• Knowledge of Generative AI
• Experienced with User Entitlements, Payments and Account Management
• Commercialization and Banking experience is preferred.

Education:

• Bachelor’s/University degree, Master’s degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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