What are the responsibilities and job description for the DIRECTOR OF COMMUNITY SUPPORTS position at Citizen Advocates, Inc.?
The Director, Community Supports will report to the Senior Director, Operations. The Director will have oversight of current and any future services, as assigned. The Director serves as a leader of the Community Support management team collaborating on organizational business issues, communicating appropriate messages, and supporting and driving corporate initiatives. The Director oversees all activities of the community supports services, providing leadership and direction, and acting as a positive role model. Drives the development and execution of short and long term business plans and corresponding budgets by collaboration with leadership and administration.
Essential Functions (Job Duties)
Executes business plans by assigning accountability to appropriate staff and/or providers, monitoring progress, making appropriate adjustments, and finding solutions to obstacles.
Continuously identifies ways to increase profitability recommends and implements cost-effective strategies for department.
Continuously identifies and implements ways to maximize efficiency, productivity, and resource allocation. Responds promptly and effectively to client and provider concerns.
Evaluates workflow and performance to maximize productivity/efficiency and ensure quality service.
Analyzes data reports and acts on significant trends affecting overall effectiveness of the department.
Finds opportunities to grow the business through increased referrals, new or increased services, regional expansion, or other revenue enhancing activities.
Drives improvement efforts through effective staff and provider involvement, project management, and communication. Implements changes and keeps staff and providers up to date with clear and concise communications.
Develops, implements and documents policies, procedures, and protocols that ensure compliance with all internal policies and external regulations.
Establishes targeted goals and growth plans for staff; monitors employee performance and conducts effective performance evaluation sessions.
Provides business justification for new and replacement positions and strives to hire and retain and highest quality staff.
Ensures excellent customer service levels as measured by people supported, staff, and provider satisfaction surveys.
Ensures timely submission of reports, performance reviews, accounts payable documentation and other materials required to support effective department operations.
Participates in inter-departmental meetings and serves as liaison to outside organizations.
Participates in a wide variety of related projects and other duties in support of efficient department operations.
Coordinates the analysis of population health status and social determinants and develops system wide strategies that improve population health and reduce health inequities including developing program proposals and business cases.
Works with the Senior Leadership team to develop, implement and evaluate population health, quality, and practice transformation initiatives and strategies. Assists in setting departmental strategic direction in consultation with Senior Leadership.
Using a data driven and analytical approach, the Director will support the development and implementation of partnerships and actions intended to improve the whole health of the population and reduce health inequities.
Competencies
Experience providing effective leadership to the workforce
Ability to refine, reorganize or redirect workflow in a timely manner to optimize resources
Ability to adapt quickly in a fast paced environment
Strong customer service orientation and the ability to effectively address concerns and resource problems in a timely, win-win manner
Strong human resource management skills
Proficiency in computer software applications
Excellent verbal/written communication and presentation skills
Strong analytical and problem solving skills; high attention to detail, accuracy, and follow through
Ability to establish and maintain positive relationships with staff, families, people supported, and referring offices
Displays courtesy and helpfulness when interacting with all internal and external customers
Ability to promote a team atmosphere of trust and professionalism
Ability to show strong personal initiative and take ownership over work results
Understands the business and responds to all related issues, concerns, and problems
Ability to go above and beyond to achieve goals and flexibility to adjust to multiple demands and shifting priorities
Ability to master and enforce program regulations, including DOH, OPWDD, OMH and OASAS
Position Type/Expected Hours of Work
This is a full-time position.
Hours and schedules may vary depending on Company need and workload. Employees will be given as much advance notice as possible when such changes occur.
Travel
Travel will be as needed between different locations to successfully execute job duties. Travel may be up to 50% of job time.
Required Education and Experience
1. This role requires a bachelors degree in health and human services, social work/mental health, public health or related field with 6 years of experience, 3 of which is in a supervisory capacity. Masters degree is preferred.
2. Experience with OMH, OASAS, OPWDD, and DOH regulations and programs is required.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
