Inside Sales Agent (No Cold Calling)

Sales Agent Job Description

Job Title: Inside Sales Agent (No Cold Calling)

Company: Citizen Home Solutions

Location: 8330 Lyndon B Johnson Freeway Frontage Rd 

(10th floor)

About Us:

As the 12th fastest growing company in the state of Texas, https://www.inc.com/inc5000-series-texas-2020.html,  we are now hiring Inside Sales Agents!

If you’ve ever had to move, you know how frustrating moving utilities and services can be.

That's where Citizen comes in -- We're the trusted, no-cost moving partner that takes the hassle out of one of the most crucial parts of moving. From essential utilities like electricity, gas, and water to fun stuff like internet and security systems, we handle it all.

With our customers’ best interests in mind, our Sales Agents assist in selecting service providers that offer the best features and value AND our Agents handle the setup process for our customers.

And the best part? It doesn’t cost customers a dime.

Job Description:

Position Overview:

Inside Sales Agents, you play a pivotal role in driving the organizations continued growth and success. Agents are responsible for qualifying and converting warm leads, providing exceptional customer service, building rapport and trust, and promoting our products/services over the phone -- helping customers find their moving zen.

Key Responsibilities:

• Delivering a positive customer experience: Help customers transfer utilities and services to their new homes easily and effortlessly is key responsibility for this role.
• Customer Engagement and Education: Engage with existing and potential customers via phone to provide information about our products/services, answer inquiries, and address concerns with a friendly and professional demeanor.
• Customer Relationship Management: Build and maintain strong customer relationships by actively listening to their needs, addressing issues, and providing tailored solutions.
• Product Knowledge: Develop a deep understanding of our products/services to confidently educate customers and address their questions or concerns.
• Sales and Upselling: Utilize persuasive communication skills to promote and sell our products/services, while identifying opportunities for upselling or cross-selling to increase revenue while ensuring
• Data Entry and Documentation: Accurately record customer information, sales transactions, and customer interactions in our CRM system for future reference and reporting purposes.
• Problem Resolution: Proactively resolve customer issues or complaints by collaborating with other departments and ensuring a timely and satisfactory resolution.
• Sales Targets: Meet or exceed monthly sales targets and KPIs while consistently delivering exceptional customer service.
• Continuous Improvement: Stay updated on industry trends, product knowledge, and customer service best practices to continuously improve your skills and contribute to the success of the team.
  

Additional Requirement:

Typing Test: All applicants are required to take a brief typing test as part of the application process. Please click on this link: https://official-typing-test.com/test/3test.html, take the test, and upload your test results to the application where indicated. Applicants who do not complete the typing test will not be considered.

Qualifications:

• 3 years in Sales and Customer Service is a plus.
• Excellent verbal communication skills over the phone, with the ability to engage and build rapport with customers. No cold calling.
• Strong problem-solving and negotiation abilities.
• Goal-oriented and driven to achieve sales targets.
• Proficiency in using CRM software and basic computer skills.
• Positive attitude, strong work ethic, and a passion for delivering outstanding customer experiences.
• Mon-Fri Availability (No Weekends)
• High School Diploma or Equivalent
• Bilingual (English/Spanish) a plus

Benefits:

• Base salary with performance-based bonuses.
• Comprehensive training and development programs.
• Opportunities for career advancement within a fast-growing company.
• Health, dental, and Vision
• Fun and collaborative work environment.