Eye Care Intake Clerk

Description

JOB TITLE:  Eye Care Intake Clerk 

ORGANIZATIONAL UNIT: Health Services

Department: Medical Clinic

SUPERVISOR:  Clinic Manager

FLSA: Non-exempt

SALARY RANGE: $13.51 - $18.87 

CPN Health Services personnel may be assigned to provide services to patients of all ages including but not limited to Indian Children and will require a criminal history background screening.

JOB SUMMARY: Responsible for registering patients for eye care appointments.  Assists patients with intake forms and initial development of their medical records. Provide clerical and administrative support for the Eye Care Staff.

ESSENTIAL FUNCTIONS:

· Updates each patient's information in the computer for all appointments including demographics and insurance information.

· Directs patients to the appropriate provider.

· Responsible for sending patients to our Benefits Specialist when indicated.

· Answers multi-line telephone system in a professional manner. Directs calls to the appropriate person or department. Takes message when the person is not available.

· Responsible for scheduling of new patients.

· Responsible for maintaining and tracking of the providers’ schedule changes in reference to patient appointments.

· Responsible for making appointments and checking all patients in and out timely manner.

· Responsible for making reminder calls to patients the day before scheduled appointment.

· Reviews all follow up appointments to ensure patients completed their labs or other procedures prior to the appointment time.

· Cross trains to carry out additional duties as needed. 

ADDITIONAL DUTIES:

· Perform other duties and projects as required by management.

KNOWLEDGE, SKILLS, AND ABILITIES: 

· Ability to communicate well with patients, providers, and other staff.

· Ability to maintain computer data.

· Self-motivated.

· The ability to handle multi-tasks.

· Good organization and analytical skills are needed.

· Good judgment is needed.

MINIMUM QUALIFICATIONS FOR CONSIDERATION: 

· High school diploma or equivalent.

· Clerical experience.

· Experience in medical office preferred.

· Medical Terminology preferred

PHYSICAL REQUIREMENTS:  

· The ability to be seated or standing for prolonged periods of time.

· Repetitive work at a computer.

· Some lifting, bending, stretching, and kneeling may be required.

· The ability to work effectively in a fast-paced environment.

· Compliance with all immunization requirements to work in a healthcare setting.

ENVIRONMENTAL CONDITIONS:  

· Health facility office environment.

Note: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.

Salary : $14 - $19