Citizen Watch America | Accounts Receivable Analyst

SUMMARY

The Accounts Receivable Analyst is responsible for conducting complex reconciliation activities primarily related to assigned to the customers based in major, national and international markets. The Analyst also analyzes, researches and recommends solutions for moderate to complex account receivable discrepancies, irregularities and chargeback deductions.

ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties may be assigned.

• Monitors, maintains, processes accounts receivable transactions, including but not limited to cash application, adjustments, reconciliations, and write-offs
• Provides customer service regarding collection issues, account adjustments, or payment discrepancies
• Reconciles, researches and resolves high volume of customer deductions / chargebacks pertaining to shipping violation claims, allowances, discounts, damages, pricing, shortages and returns
• Creates reports and queries from multiple data platforms and vendor portals
• Researches and resolves customer billing inquiries and disputes; escalates to supervisor or manager as needed
• Applies direct cash payments to assigned accounts
• Performs reconciliation analysis on various chargeback deductions (merchandise returns, shortages, pricing, etc.)
• Reconciles customer consignment accounts
• Maintains standardized operational management of consignment billing and payments
• Develops and performs routine and complex financial analysis to support account decision making
• Updates department management of outstanding account issues
• Liaises with internal departments regarding various customer issues
• Disputes invalid deductions within the claims allotted time-frame and per vendor guidelines
• Prepares a weekly and monthly status reports on assigned accounts.

QUALIFICATIONS AND EXPERIENCE

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