Loan processor

About The Role

Summary

Come work for the best! Citizens Community Bank has been voted Best Bank at the Idaho State Journal’s Reader’s Choice Awards for the past six years! At Citizens Community Bank, we are looking for talented people who will put our customers at the center of everything we do.

The Loan Department is a major part of the continued success of Citizens Community Bank. The primary function of the Loan Operations Department is to provide support to our lenders and contribute to the overall success of the bank Loan Department.

A Loan Processor achieves that support by assisting lenders with their loan requests and by providing clerical and administrative support to process and maintain all types of customer loans in addition to other functions.

DUTIES AND RESPONSIBILITIES :

• Enter Consumer and Commercial loans into the Bank’s software program to create loan documents.
• Book Consumer and Commercial loans into the Bank’s system.
• Provide follow up with loan officers and assistants regarding outstanding collateral items, (i.e. Vehicle Titles, Deeds of Trust, Title Policies) to ensure proper lien position.
• File loan documents with the appropriate agencies to ensure the security interest of the Bank is perfected.
• Scan, index and verify loan documents into the Bank’s system.
• Process loan payoffs and release corresponding collateral items.
• Provides excellent customer service.
• Cross sells other products and services.
• Processes deposits, loan payments and fund transfers for customers.

Additional Responsibilities :

• Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of CCB.
• Provide superior internal and external customer service : must demonstrate self-governance, courtesy, and respect toward external customers as well as internal customers (all organization personnel).
• Complete required bank and OnCourse training courses within assigned time frame(s).
• All employees are accountable for compliance with applicable laws and regulations when performing their job duties. It is the duty of each employee to carry out these responsibilities in a manner that complies with all applicable legal and regulatory requirements, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Represent the bank in a professional manner which includes a professional image, confidentiality, a positive attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs.
• Keep work area tidy and maintain customer privacy.
• Regular and predictable attendance to accomplish assigned job duties.
• Additional duties as requested or assigned.

About You

QUALIFICATIONS :

• High school diploma or equivalent.
• Banking experience preferred
• High degree of attention to detail as well as excellent organizational skill(s) to perform in a fast-paced environment.
• Must have ability to prioritize and organize heavy workload(s) and demonstrate effective time management skill(s).
• Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast-paced / deadlines-oriented environment.
• Ability to work quickly and accurately.
• Ability to work both independently and in a team environment.
• Ability to understand and follow written and oral instructions.
• Ability to communicate effectively verbally and in writing.
• Basic computer skills.

WORK ENVIRONMENT :

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to : sit; use hands in repetitive motions to finger, grasp, handle or feel;

and talk or hear. The employee is occasionally required to : stand; walk; and lift or reach with hands and arms. The employee may also be required to :

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.

Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management.

Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs.

Specific vision abilities required by this job include : The worker is required to have close visual acuity to perform an activity such as : preparing and analyzing data and figures;

transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and / or operation / inspection of machines and / or using measurement devices at distances close to the eyes.

What We Offer

COMPENSATION & BENEFITS : Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position.

We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time.

Visit our website for more details!

COMPANY OVERVIEW : We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same.

Last updated : 2024-02-23