What are the responsibilities and job description for the Deputy Chief Operating Officer position at CITIZENS HOUSING & PLANNING?

Executive Office of Housing and Livable Communities (EOHLC) is seeking a Deputy Chief Operating Officer in the Division of Housing Stabilization!

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AGENCY MISSION :

The Executive Office of Housing and Livable Communities (EOHLC) is charged with creating more homes in Massachusetts and lowering housing costs for residents. Formerly known as the Department of Housing and Community Development (DHCD), EOHLC works with municipalities, local housing authorities, non-profit organizations, and development partners to provide affordable housing options, financial assistance, and other support to Massachusetts communities.

The Deputy Chief Operating Officer in the Division of Housing Stabilization (hereinafter known as “DHS Deputy COO”) will report to the Chief Operating Officer for the Division of Housing Stabilization and will be responsible for program operations, performance management, and continuous improvement and transformation for the Division of Housing Stabilization (DHS). This position is crucial to ensure that DHS operations and programs are effective and supportive of overall mission to ensure homelessness is rare, brief, and non-recurring.

DUTIES AND RESPONSIBILITIES (NOT ALL INCLUSIVE) :

Division Operations Administration :

Supports operations of DHS to ensure they are efficient, effective, equitable, transparent, resilient, and sustainable.

Partners with program staff to support and advance the goals of their programs.

Program Improvement :

Leads and manages key initiatives to improve DHS programs with respect to policy, guidance, program operations and processes, technology systems, data management and analysis, and user experience.

Operations Improvement :

Leads and manages key initiatives to improve Division operations.

Team Leadership and Management :

Provides management, leadership, and direct supervision to a team of strategy managers.

Oversees the contact center technology solution and related business processes.

Empowers key managers to be effective leaders and managers and fosters a staff culture that focuses on delivering results for families.

Crisis Response :

Promptly and effectively takes action with respect to crises as they arise.

Develops and ensures best-in-class principles and practices for DHS for escalating and resolving crises and critical issues.

PREFERRED QUALIFICATIONS :

Proven leadership skills.

Excellent organizational development, interpersonal, communication, administration, and personnel management skills essential.

Extensive experience working with a culturally diverse community.

Excellent communication skills, both written and oral; strong presentation skills.

The ability to encourage teamwork and collaboration.

Ability to prioritize and set goals.

Ability to absorb and organize large amounts of complex information.

Ability to solve diverse and complex problems quickly.

Management principles and practices including planning, organizing, motivating, and supervision.

Fiscally conscious individual who can meet the challenges of limited budgets.

Demonstrated proficiency using Word, PowerPoint, Excel, and Outlook.

Strong understanding of operational processes and best practices.

Experience in government or other public sector industry or a related field is highly desirable.

Experience in housing assistance or social services is a plus.

QUALIFICATIONS :

MINIMUM ENTRANCE REQUIREMENTS : Applicants must have at least (A) six (6) years of full-time or equivalent part-time professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration, or clinical management of which (B) at least two (2) years must have been in a supervisory or managerial capacity.

Substitutions :

A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

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