What are the responsibilities and job description for the Deputy Chief Operating Officer position at Mass.gov?
Executive Office of Housing and Livable Communities (EOHLC)
is seeking a Deputy Chief Operating Officer in the Division of Housing Stabilization!
AGENCY MISSION :
The Executive Office of Housing and Livable Communities (EOHLC) is charged with creating more homes in Massachusetts and lowering housing costs for residents.
Formerly known as the Department of Housing and Community Development (DHCD), EOHLC works with municipalities, local housing authorities, non-profit organizations, and development partners to provide affordable housing options, financial assistance, and other support to Massachusetts communities.
OVERVIEW OF ROLE :
The Deputy Chief Operating Officer in the Division of Housing Stabilization (hereinafter known as “DHS Deputy COO”) will report to the Chief Operating Officer for the Division of Housing Stabilization and will be responsible for program operations, performance management, and continuous improvement and transformation for the Division of Housing Stabilization (DHS). The Division of Housing Stabilization oversees programs providing shelter and support services to eligible families / individuals who are experiencing homelessness.
This is a strategic and operational management position that will support oversight of administration and operations of DHS. This role will oversee key operational parts of the organization like the contact center technology solution and serve as a strategic partner to division programmatic leaders as they work to improve the performance and effectiveness of the organization. The DHS Deputy COO will identify methods to effectively improve delivery of services, recommend standards of practice and changes to policies and procedures, and provide guidance for operational and program activities across DHS. The DHS Deputy COO will work closely with fiscal, legal, HR, program, and policy teams and executive leadership within DHS and EOHLC. The DHS Deputy COO will bring excellent organizational development, interpersonal, communication, administration, and personnel management skills to DHS to ensure that operations and programs are meeting the needs of families / individuals DHS serves.
This position is crucial to ensure that DHS operations and programs are effective and supportive of overall mission to ensure homelessness is rare, brief, and non-recurring.
DUTIES AND RESPONSIBILITIES (NOT ALL INCLUSIVE) :
- Division Operations Administration :
Supports operations of DHS to ensure they are efficient, effective, equitable, transparent, resilient, and sustainable. Partners with program staff to support and advance the goals of their programs.
Leads and manages key initiatives to improve DHS programs with respect to policy, guidance, program operations and processes, technology systems, data management and analysis, and user experience.
Leads and manages key initiatives to improve Division operations.
Provides management, leadership, and direct supervision to a team of strategy managers. Oversees the contact center technology solution and related business processes. Empowers key managers to be effective leaders and managers and fosters a staff culture that focuses on delivering results for families, leading through collaboration, and supporting the performance and development of staff.
Promptly and effectively takes action with respect to crises as they arise. Develops and ensures best-in-class principles and practices for DHS for escalating and resolving crises and critical issues. Ensures that all relevant DHS staff and providers operate in alignment with established crisis response principles and practices.
PREFERRED QUALIFICATIONS :
MINIMUM ENTRANCE REQUIREMENTS :
Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.
Substitutions :
COMMENTS :
Please upload resume and cover letter.
This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days, as needed.
Salary placement is determined by years of experience and education directly related to the position and the Human Resources Division’s Recruiting Guidelines.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.
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