What are the responsibilities and job description for the Patient Services Specialist - Citizens Convenient Care South - Days (FT) position at Citizens Medical Center?
JOB SUMMARY
The Patient Services Specialist (PSS) is responsible for welcoming and directing patients, answering, screening, routing phone calls, and checking patients in and out. The PSS will also be responsible for collecting co-pays, co-insurance, deductibles, and outstanding balances.
Job Specific:
- Greet patients. (EF)
- Promptly answer and direct all incoming phone calls to the appropriate area. (EF)
- Check patients in and out accurately and efficiently. (EF)
- Verify and update all patient demographics.
- Obtain, confirm, and enter patient insurance information.
- Schedule patients according to clinic protocol and guidelines. (EF)
- Prepare charts and print encounter tickets prior to patient visit. (EF)
- Confirm appointments and document responses in EMR. (EF)
- Receive and upload laboratory, imaging, and other procedural results into the patient’s e-chart.
- Collect outstanding balances, co-pays, co-insurance, and deductibles. (EF)
- Reconcile the cash drawer as per CMP Business Office guidelines.
- Process inbound and/or outbound referrals.
Hospital:
- Adheres to organization-wide and other applicable policies and procedures.
- Day-to-day performance complies with the hospital’s Service Excellence Behavioral Expectations.
- Performs within the prescribed limits of the hospital’s Ethics, Compliance and Confidentiality Program guidelines.
- Performs within professional Scope of Practice at all times.
Other Duties As Assigned:
- Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
EDUCATIONAL REQUIREMENTS:
Required: High School education or GED
Preferred: Education and/or training related to the clinic specialty.
EXPERIENCE:
Required: At least one year of experience in a healthcare related field.
Preferred: Prior experience working in a medical practice/office.
SPECIAL SKILLS AND ABILITIES:
Required: Basic computer skills, an ability to effectively communicate, and a willingness to travel to satellite clinics.
Preferred: Familiar with medical terminology, proficient in Microsoft Office, and prior experience with an electronic medical record platform.
LICENSURE/CERTFICATION REQUIREMENTS:
Required: Current Texas Driver's License
Preferred: Current certification related to the physician practice or clinical setting.
COMPANY PROFILE
Citizens Medical Center is a not-for-profit, community hospital known for compassionate patient care, clinical expertise, and bringing advanced medical services to the South Texas region since 1956. Today, Citizens is a 317-bed acute care hospital with over 1,200 employees. Voted “Best of the Best” hospital in Victoria for 14 consecutive years, Citizens Medical Center is a level III Trauma Center, with a newly renovated 24/7 Emergency Department that includes an onsite medical helicopter. Citizens has a comprehensive Community Cancer Program that includes two linear accelerators and HDR brachytherapy. Citizens is recognized for its outstanding cardiology program which includes a nationally accredited Chest Pain Center and is a Primary Stroke Center. Citizens also includes a comprehensive, accredited Bariatric Surgery program, Birth Center with labor and delivery, an imaging and surgery center, sleep study center, state-of-the-art rehabilitation and fitness center, urology center and daVinci robotics minimally invasive surgery options, a home health agency, and has a long history of providing continuing education for healthcare providers and the community.
Citizens Medical Center is looking for employees who actively demonstrate service excellence by exemplifying our iCare values. If you are someone who displays respect and enthusiasm for patients, visitors, and coworkers while consistently upholding the hospital’s commitment to providing outstanding outcomes, service excellence, and fiscal responsibility, then you could be a good fit for the CMC team!
BENEFIT OFFERINGS
Health
- Medical, Dental, Vision
- STD, LTD Disability
- Supplemental Life, AD&D
- Flexible Spending (FSA)
- Employer paid life insurance and short term disability
Retirement/Investment
- Defined Benefit Pension Plan
- 457(b) Deferred Compensation
Well-Being Benefits
- Paid Time Off
- Sick leave, Bereavement leave, Jury Duty/Witness Service
- Tuition Reimbursement
- Hospital-paid & administered annual immunizations
- HealthPlex (gym) membership discount
- YMCA partnership discount for childcare
- Employee Assistance Programs
