What are the responsibilities and job description for the Universal Banking Manager position at Citizens National Bank (Cheboygan, MI)?
Primary Function: Provide support, manage performance and personnel functions for Branch Operations Supervisors, Universal Banker Trainers and Universal Bankers.
Principal Responsibilities and Duties:
- Directly oversees Branch Operations Supervisors and Universal Banker Trainer
- Responsible for managing, developing and coaching the bank’s Universal Banker Team. Additionally, completes performance reviews and manages timecards of Branch Operations Supervisors and Universal Banker Trainer. Additional Human Resource functions
- Human Resources responsibilities including but not limited to conducting interviews and arranging for initial onboarding and training of newly hired Universal Bankers.
- Responsible for ensuring general appearance, maintenance and safety of the branches and that all security policies and procedures are followed at all locations.
- Report any branch issues, concerns, or improvements to Retail Banking Officer.
- Responsible for any after-hours emergency at branch locations including but not limited to power outage, alarms, or bad weather conditions if Branch Operations Supervisor is unavailable.
- Monitor, review and report quarterly audit completion as required.
- Act as backup to mark overdrafts for branches and monitor charge offs if Branch Operations Supervisor is unavailable.
- Responsible for the Universal Banking Department budget
- Promote communication between all branches and conduct regular Branch Operations Supervisor meetings.
- Regularly work from all bank branches within the network on a rotating basis.
- Responsible for the Universal Banker Vacation and Saturday Schedule
- Serve as a notary to notarize documents, and as an authorized Medallion Signature Guarantee signer as needed.
- Maintains knowledge of bank products and services and is able cross sell.
- Assist Universal Bankers and Branch Operation Supervisors on an “as needed” basis during regularly scheduled work hours to answer questions on all retail products, including but not limited to; new accounts, products, services, checking, savings, certificate of deposits, IRAs and HSAs, loan applications, safe deposit boxes, online banking, mobile banking, e-statements, ATM and debit cards, checks, deposit slips, endorsement stamps, domestic wires, foreign wires, savings bonds, stop payments, fund transfers, balancing cash drawers, recyclers, ATM, etc.
- Understand required paperwork for Trust Accounts, Estate Accounts, Corporate Accounts, LLC Accounts, DBA Accounts, Representative Payee Accounts and Personal Representative Accounts.
- Comply with all laws, regulations, bank policies and procedures, including specifically Citizens National Bank’s Bank Secrecy Act and Anti-Money Laundering Policy and procedures, and its Customer Identification Program.
- Maintain regular consistent attendance, personal appearance, punctuality and adherence to applicable health and safety procedures.
- Establish and maintain efficient working relationships with supervisors, co-workers, and customers.
- Other duties as assigned.
Skills and Abilities Required:
- Leadership skills – ability to lead a team.
- Superior customer service skills
- Excellent verbal and written communication skills.
- Excellent attention to detail
- Organizational skills and ability to multi-task
- Computer literacy, including knowledge of basic software applications
- Ability to work independently and as a team.
Education and Experience Required:
- High School diploma or equivalent.
- Preferred management and/or human resource experience
- 2-3 years Universal Banking experience or equivalent banking experience
- Knowledge of banking laws and regulations
- Good understanding of financial products and services
Please send your resume and cover letter to VP, Human Resources, Trisha Dobias at dobiast@cnbismybank.com or mail to her attention, 303 N. Main Street, Cheboygan, MI 49721. CNB is an Equal Opportunity Employer.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Parental leave
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- Cash handling: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Banking: 2 years (Preferred)
- Management: 2 years (Required)
Ability to Commute:
- Cheboygan, MI (Required)
Willingness to travel:
- 50% (Required)
Work Location: In person
