Enterprise Resiliency Specialist - Senior/Intermediate

Citizens is pleased to offer this opportunity on a hybrid / onsite basis (hybrid at least 3 days per quarter in our Jacksonville, FL office. Visa sponsorship is NOT being offered for this position).

Enterprise Resiliency Specialist, Senior or Intermediate will play a key to major role in high-visibility Enterprise Resiliency/Preparedness and Response, responsible for coordinating and facilitating activities for sustaining preparedness/response capabilities and enable Citizens to progress through a crisis or other disruptive event.

Models ethical behavior and executes job responsibilities in accordance with Citizens core values, ethics, and information protection policies.

Senior:

• Identify, develop, implement, coordinate, and facilitate activities for the Enterprise Resiliency Program disciplines (Technology Resiliency and Catastrophe Assurance or Business Resiliency and Crisis Management) with a primary focus on two or more and providing guidance to team members on non-primary responsibilities. Mentor less experienced resiliency specialists and others to expand their skill set and ensure appropriate resiliency principles and practices are applied in the completion of integrated assignments. - 25%
• Relationship Management: Cultivate and maintain collaborative partnerships with enterprise business, technology leaders, subject matter experts and support teams through understanding the business to influence, define, and assist in implementation of resiliency practices to mitigate risk and incorporate into day-to-day strategic and operational activities. Foster relationships with key enterprise leaders and staff to influence, raise awareness, and ensure alignment of resiliency professional practices within enterprise strategic initiatives. - 20%
• Resiliency Planning, Solution Design, and Validation: Assess risk, current capabilities and align resiliency requirements with business needs, define and implement strategies, collaborate with SMEs to assist in the design of technical and business solutions that meet strategic and operational business objectives and validate effectiveness for achieving a continuous state of preparedness to respond to adverse and disruptive events. For primary assigned Enterprise Resiliency Program disciplines, continue to plan, maintain, improve, and support current enterprise resiliency program elements and validate effectiveness. - 25%
• Resiliency Consulting, Training and Awareness: As SME, collaborate and provide guidance on IT and Enterprise projects with systems and business teams to ensure resiliency requirements for enterprise and IT initiatives are evaluated, defined, implemented, and validated. Promote resiliency for sustainable preparedness and response processes of integrated enterprise wide business and technology practices through facilitation of planning, training, awareness, continuous risk analysis and process improvement activities to ensure a constant state of readiness for improved operational resiliency. -10%
• Innovation: Analyze crisis events and track resiliency practices leveraged through insight gained from continuous learning opportunities and participation in professional industry organizations to proactively monitor threats, potential impacts, and emerging trends. Improve Citizens' state of readiness through the exploration of innovative technologies and participation in resiliency/readiness assessments for enterprise strategic initiatives and solutions with vendors, business, and technology teams and implementation of resiliency solutions. - 10%
• Governance: Facilitate, oversee, and monitor enterprise wide activities for compliance to the Enterprise Resiliency Program policy and standards. As a resiliency SME provide guidance through participation in enterprise and technology governance committees, solicitation activities and other enterprise business processes to ensure timeliness and effectiveness of enterprise business and technology resiliency requirements are met, thus, minimizing the impact to our policy holders, key stakeholders, and Citizens' reputation. - 10%

Intermediate:

• Relationship Management: Establish and maintain strong, collaborative relationships with business liaisons for resiliency disciplines (Business Resiliency, Crisis Management, Technology Resiliency, and Catastrophe Assurance), with a focus on continuity of business and crisis response which foster team work to implement operational resiliency practices in accordance to Enterprise Resiliency program processes and procedures to ensure continuous improvement for long-term sustainability. - 15%
• Resiliency Planning and Assurance: Plan and maintain annual project schedules to facilitate assessments/analyses, coordinate and assist business liaisons with plan maintenance, new plan development, validation of effectiveness of strategies and plans, and coordinate continuous improvement activities to assure compliance with Enterprise Resiliency Program requirements for primary assigned Enterprise Resiliency Program disciplines. - 30%
• Resiliency Consulting and Continuous Improvement: For Enterprise Resiliency Program disciplines, collaborate with enterprise business and technology teams to promote awareness of resiliency requirements/practices within their specific disciplines for sustainable preparedness and response processes through coordination and facilitation of planning, facilitate continuous risk analysis and process improvement activities to ensure a constant state of readiness for improved operational resiliency, and participate on project teams to respond to adverse and disruptive events. - 20%
• Training and Awareness: Assist to promote awareness and training for enterprise business and systems resiliency including the Enterprise Resiliency Program and Policy for management expectations through appropriate means of communications, employee awareness campaigns, knowledge transfer opportunities, and existing Learning and Development processes. - 10%
• Innovation: Assist with review of crisis events to recognize threats and potential impacts to Citizens' current state of preparedness, identify new resiliency practices, while increasing knowledge of industry trends gained through participation in professional industry organizations. Assist in exploring new and/or innovative technologies to enhance resiliency practices with vendors and various business and technology initiatives and solutions through continued analysis and assessments. - 10%
• Governance: Participate in enterprise-wide activities to assist in monitoring of Enterprise Resiliency Program compliance in accordance with the policy and standards for business and technology resiliency, assist with the development, preparation, and maintenance of materials for various governance processes, meetings, and management reporting. - 15%
  
  

REQUIRED EDUCATION AND EXPERIENCE:
Senior:

• High School Diploma or GED required
• Bachelor's Degree OR 3 years relevant experience, OR a combination of college education and relevant experience equivalent to 3 years. With a preferred focus on Management Information Systems, Business Administration, and/or Risk Management
• Obtaining at least one or more Certifications and Licenses Required: CBRITP, CBCP, MBCP, COBIT, ITIL, ISO 22301 Assessor

Intermediate:

• High School Diploma or GED required
• Bachelor's Degree OR 2 years relevant experience, OR a combination of college education and relevant experience equivalent to 2 years. With a preferred focus on Management Information Systems, Business Administration, and/or Risk Management
• CBRITP, CBCP, ABCP, PMP or achievement within 1 year

PREFERRED EXPERIENCE:
Senior

• 10 years of progressive Information Technology and Business Process experience, with extensive knowledge of IT disaster recovery/failover methodologies, business continuity recovery/resiliency solutions.
• Insurance industry experience with a focus on property and casualty insurance, understanding of response and preparedness requirements in catastrophic prone regions.
• Actual incident/response management experience in technology/business interruptions or catastrophic events.
• Knowledge of Business Continuity Professional Practices, ISO Standards for Business Continuity Management, NIST 800-53, COBIT framework and practices; ITIL Foundations, experience in coordinating incident and catastrophic preparedness and response activities across the enterprise including information technology
• 6 experience in Information Technology, including multiple IT disciplines (such as Systems Engineer, Operations, Change Management, Software Development, and Disaster Recovery/redundancy).
• 5 to 7 years' experience and progressive responsibility in developing, implementing, planning of alternate business/ system strategies, coordinating, planning, and managing IT recovery plans for worst-case scenarios, system recovery/resiliency testing, including program governance with oversight of integration with business processing.
• 3 to 5 years' experience in Catastrophe Preparation/Response activities in IT and across the enterprise, coordinating with cross functional business processes and a focus on property and casualty insurance.

Intermediate:

• 4 years of progressive Information Technology and Business Process experience, with a broad knowledge of IT disaster recovery/failover methodologies, business continuity recovery/resiliency solutions.
• Insurance industry experience with a focus on property and casualty insurance, understanding of response and preparedness requirements in catastrophic prone regions.
• Working knowledge of incident/response management experience in technology/business interruptions or catastrophic events.
• Knowledge of Business Continuity Professional Practices and guidelines, ITIL Foundations, COBIT framework.
• 3 years' experience in Information Technology, including multiple IT disciplines (such as Systems Engineer, Operations, Change Management, Software Development, and Disaster Recovery).
• 2 years' experience and progressive responsibility in developing, implementing, planning of alternate business/ system strategies, coordinating, planning, and managing IT recovery plans for worst-case scenarios, system recovery/resiliency testing, including program governance with oversight of integration with business processing.
• 2 years' experience in Catastrophe Preparation and Response activities within IT and across the enterprise, coordinating with cross functional business processes and a focus on property and casualty insurance.

KEY SKILLS & ABILITIES:
Senior:

• Advanced knowledge and understanding of Business Continuity Professional Practices/Industry guidelines
• Advanced knowledge Infrastructure; Applications; Data; Network; Integrations; Security
• Strong understanding of Cloud Service Models (SaaS, PaaS, IaaS)
• Advanced knowledge of business processes
• Experience in Emergency, Incident, CAT Preparedness and Response
• Strong understanding of Business Management/ administrative principles
• Strong understanding of P & C Insurance and business processes
• Broad knowledge of IT management processes
• Understanding of emerging technologies and correlation of impact on current and future strategic initiatives
• Knowledge of service providers/vendor management principles and practices
• Project Management skills for complex processes
• Strong interpersonal skills that instill trust through integrity and open mindedness
• Build strategic relationships and influence results through team building
• Active listening, with empathy and compassion
• Strong analytical, organizational and decision making
• Ability to analyze, summarize and articulate results
• Critical thinking, problem solving and decision making
• Strong written and oral communications skills
• Detail oriented, self-motivated, good time management
• Demonstrate a high degree of professionalism

Intermediate:

• Strong knowledge of BC/DR professional practices and processes
• Understanding/knowledge of Project Management
• Solid understanding of business processes and Information Technology
• Experience with Emergency, Incident Response and Crisis Management processes
• Understanding of CAT Preparedness and Response
• Business management/administrative principles
• Insurance industry processes/practices
• Enterprise risk management/Audit/Compliance practices
• Understanding of service providers/vendor management
• Understanding of Information Security practices
• Analyze, summarize, and articulate results
• Strong analytical, organizational and decision making
• Strong project management, interpersonal, relationship building, collaboration, and influencing skills
• Strong written and oral communications skills
• Must be able to interface and coordinate work efficiently and effectively with all levels of staff while instilling trust through integrity and open mindedness
• Detail oriented, self-motivated, excellent time management
• Build strong relationships and influence results
• Critical thinking, problem solving and decision making
• Demonstrate high degree of quality and professionalism
• Ability to work collaboratively amongst all levels of the organization

Physical Demand: Occasional Frequent Continuous # of Pounds

Stationary position: X
Move, Traverse: X
Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position X
Ascend/Descend, Work Atop, Traverse X
Position self (to), Move X
Communicate, Detect, Converse with, Discern, Convey,
Express oneself, Exchange information: X
Detect, Determine, Perceive, Identify, Recognize, Judge,
Observe, Inspect, Estimate, Assess: X
Move, Transport, Position, Put, Install, Remove X
Exposed, Work around X
Travel X
Requires ability to work outside normal business hour X
Ability to be on call and support a crisis 24/7/365 X

Citizens is proud to be an Equal Opportunity Employer.
This position is onsite / hybrid eligible for Jacksonville, Florida area
Visa sponsorship is NOT available for this position.
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