What are the responsibilities and job description for the Customer Care Representative position at Citizens State Bank Of La Crosse?
Description
Are you an outgoing motivated individual that is a self-starter and great with customers? Want to learn new things and continue to build your professional skillset? How about working for a top community bank that inspires you to achieve your full potential and become a happier and better individual? If you are willing to learn, we are willing to train you!
Citizens State Bank, a locally owned community bank, is looking for highly motivated candidates with a passion for five-star customer service to fill a Customer Care Representative position in our La Crosse office. This is a fulltime Monday through Friday (8:00 AM – 5:00 PM or 8:30 AM – 5:30 PM) position with rotating Saturdays until noon.
As a Customer Care Representative, you will play a key role in delivering exceptional customer service and support to the bank’s customers and retail offices. It is essential that applicants have excellent judgment and communication skills, possess a strong attention to detail and accuracy, along with the ability to follow policy and regulations while having the capacity to multitask and work well under pressure to meet deadlines.
Your primary responsibilities will include assisting customers over the phone, researching and resolving inquiries related to account history and transactions, and providing support for debit card maintenance and disputes. In addition to customer interactions, you will help process unposted items, chargebacks, and stop pay matches each morning. You will also handle ACH and wire requests while supporting our electronic banking services, including digital banking, mobile banking, mobile deposits, and online statements.
While previous banking experience is strongly preferred, we are committed to training and developing individuals who have strong customer service skills and high attention to detail. If this sounds like the right fit for you, we’d love to have you on our team!
Citizens State Bank offers an excellent benefits package and a dynamic culture unlike any other. Candidates interested in working in a fun, high energy organization that was named as one of the top Community Banks in the nation, and an American Banker’s “Best Banks to Work For”, should visit our employment opportunities page.
Do not wait, our positions fill quickly, and you don’t want to miss out on joining the best culture in the industry! While you wait for a response, check us out on Facebook and visit our website at www.citizensstatebank.us.
