What are the responsibilities and job description for the Tech Support Specialist I position at Citizens Trust Bank?
Tech Support Specialist I – Atlanta, Georgia
Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers.
We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success.
By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth.
Interested in this position and meet the qualifications and requirements? Apply at www.ctbconnect.com. Questions? Contact us at 205-214-3020.
POSITION SUMMARY:
Responsibilities include but are not limited to the following:
- Provide first-level technical support for desktop and laptop computers, including hardware and software troubleshooting.
- Assist employees with password resets, account lockouts, and other credential-related issues.
- Respond to IT support requests via phone, email, and in-person, ensuring timely and effective resolution.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Document and track support requests and resolutions using the bank’s ticketing system.
- Collaborate with other IT team members to escalate and resolve complex issues.
- Assist with the setup and maintenance of user accounts and access permissions.
- Provide basic training and guidance to employees on IT-related topics and best practices.
- Participate in IT projects and initiatives as needed.
QUALIFICATIONS:
- High school diploma or equivalent; an associate’s degree in information technology or related field preferred.
- Excellent written and verbal communication skills
- Ability to conduct research into a wide range of computing issues as required.
- Ability to absorb and retain information quickly.
- Ability to present ideas in user-friendly language.
- Highly self-motivated and directed with keen attention to detail.
- Proven analytical and problem-solving skills.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Exceptional customer service orientation.
- Experience working in a team-oriented, collaborative environment.
- Resolution mindset with the ability and passion for delivering personalized, customer-focused support to help resolve technical challenges
- This position should have a strong willingness and aptitude to learn to maintain, upgrade, and implement critical business systems and processes.
- Basic understanding of computer hardware, software, and networking concepts.
- Strong problem-solving skills and attention to detail.
- Excellent interpersonal skills.
- Ability to work independently and as part of a team.
- Customer-focused attitude with a commitment to providing high-quality support.
- Willingness to learn and adapt to new technologies and procedures.
- Industry Relevant certifications (MCSE, Helpdesk, A , Network , Security ) are preferred but not required.
Citizens Trust Bank is committed to investing in our employees, cultivating a rewarding professional team and results-oriented work environment that is based on respect, accountability, and high- quality performance. We offer competitive compensation and a comprehensive employee benefits package for our full-time employees. Our benefits package includes the following:
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