What are the responsibilities and job description for the Business Support Manager II position at Citizens?
Description
The Telecom Expense Manager role is a support position focused on the lifecycle management of all telecom related expenses. This would include provisioning IT telecom services, invoice, and inventory management. Financial oversight of the inventory and reporting of current and future status. The Telecom Expense manager is responsible for identifying and reporting on cost save, and avoidance opportunities.
Primary responsibilities include
Work closely with Managed TEM provider, Tangoe, to ensure inventory, invoicing and cost is loaded timely and correctly.
Ensure 100% capture of client invoices for on-time processing.
Audit and process telecom wireline and wireless invoices according to schedule.
Forensic analysis of telecom invoices inclusive of receiving, reviewing, approving, auditing, optimizing, processing, validating payment, etc.
Investigate and identify inventory exceptions and dispute with vendor as required
Vendor management - work closely with telecom vendors to ensure timely receipt of invoices, accurate pricing and cost validation, dispute management and timely / accurate MACD activity.
Provide timely, detailed, and accurate reporting as required.
5 years in telecommunications and / or in the Telecom Management (TEM) and / or Managed Mobility Services (MMS) industries
Able to perform in-depth audits and reconciliation of telecom and data networking service orders and change activity against vendor records, billing and corporate-wide financial objectives.
Ability to file carrier disputes when warranted.
Able to manage order tracking, expense monitoring and allocation of cost and credits for network activity, across multiple business units.
Qualifications, Education, Certifications and / or Other Professional Credentials
Telecom invoice management
General knowledge of business finance cost allocation, AP and GL process
Basic knowledge of telecommunications services and networks (voice, data, mobile, unified communications)
General knowledge of enterprise system integrations (i.e. Tangoe, Apptio, FieldGlass, Ariba, Oracle Financials)
Reviewing, understanding, interpreting, and managing carrier contracts
General knowledge of and understanding of pricing and benchmarking of telecom services
Knowledge of vendor internal processes (AT&T, Verizon, Frontier, Lumen)
Expert knowledge in Excel, visio
Bachelor’s degree preferred with 5 years of business support experience.
Effectively communicate within all levels and diverse culture of the organization.
Hours & Work Schedule
Hours per Week : 40
Work Schedule : 9 : 00 to 5 : 00
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status / parenthood, medical condition, military or veteran status, national origin, pregnancy / childbirth / lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and / or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
