Home Mortgage Correspondent Lending Qualified Mortgage Auditor

Description

The QM Auditor is responsible for reviewing closed loans delivered for purchase to the FAMC Correspondent Lending Division. The review consists of determining loan eligibility and compliance to Qualified Mortgage (QM) and Ability to Repay (ATR) guidelines.

Responsibilities

• Review minimum quota of loans per day accurately and according to the QM audit policies and procedures.
• Suspend and clear conditions on a loan-by-loan basis.
• Communicate with correspondent lenders to resolve loan level suspensions.
• Facilitate communication on QM-related issues between QM Manager, RLPM, LPS, and the correspondent lender.
• Participate in regular team meetings regarding trends, training, and updates to policies and procedures.
• Other duties as reasonably assigned.
  
  

Qualifications

• Demonstrates outstanding customer service levels.
• Excellent communication, both verbally and in writing. Ability to communicate with all levels of individuals, both internal and external.
• Highly proficient data entry skills.
• Excellent time management and organizational skills.
• Superb analytical skills and attention to detail.
• Active learning, understanding the implications of new information on both current and future problem solving and decision making.
• Resourceful - ability to utilize multiple sources in gathering and researching data/information and draw conclusions from results.
• Ability to work in a fast-paced environment and meet deadlines.
• Self-starter, ability to work with minimal supervision.
• Professional in both dress and demeanor.
• Ability to work outside normal business hours, if needed.
• Flexibility and ability to adapt quickly.
• Regular in-person attendance.
• Must demonstrate commitment, dependability, and respect for other employees with regular attendance, punctuality, and adherence to agreed-upon schedule.
• Ability to thrive in a team environment and achieve goals set by the department.
• Must be able to adapt to shifting priorities and tasks requiring above-average mental dexterity.
• Ability to excel in a high production position and meet stringent deadlines for completing tasks.
  
  

Work Hours and Schedule

Hours per Week: 40

Work Schedule: Monday-Friday (This position is located in our Irving, TX office)

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Posting End Date: 04/30/2025