What are the responsibilities and job description for the Personalized Banking Specialist position at Citizens?
Key Qualifications
To succeed in this role, you will need to have strong listening and communication skills, as well as a minimum of 6 months experience processing transactions (cash and/or digital payments) and a minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
About Our Team
We are a customer-centric company built around helping our customers and giving back to our local communities. We offer a supportive and collaborative workforce with access to training and tools to accelerate your potential and maximize your career growth.
Responsibilities
- You will greet our customers in our lobbies and demonstrate how to use our mobile app or ATMs to complete simple transactions.
- You will create amazing experiences for our customers by looking for opportunities to help them achieve their financial goals.
- You will educate customers about Citizens products and benefits.
- You will follow all financial policies and procedures, including proper cash handling and state and local laws and regulations.
Benefits
- Mmeaningful work & relationships – Help customers with important financial decisions that impact their lives.
- Commitment to community – Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO.
- Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career.
