What are the responsibilities and job description for the Senior Payments Operations Manager position at Citizens?
Job Overview
We are seeking a Senior Payments Operations Manager to oversee the management of deposit inquiry/dispute cases. This role involves leading a team of 40-50 colleagues and offshore resources in researching and resolving deposit inquiries and disputes received from internal business areas and customers.
The ideal candidate will have strong analytical skills, intermediate to advanced knowledge of check processing requirements, and experience working in the financial industry with a focus on deposits.
